Sales Support Representative

Primary Responsibilities 

• Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale. 
• Audit all forms and orders to confirm terms, conditions, allowances, and costs. 
• Support ADW programs and maximize sales by understanding Costco objectives and building relationships. 
• Develop relationship with Costco ICS’s and AB’s.  
• Create and submit invoices to Costco accounting portal. 
• Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart. 
• Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco. 
• Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.  
• Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan. 
• Complete annual certificate renewals. 
• Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders. 
• Update internal associates and clients on Costco’s currency exchange rate changes. 
• Ensuring vendor’s Demos have been scheduled and performed. 
• Tracking, ensuring all materials for each scheduled Demo is available and on site. 
• Work closely with BM and AMM group on promotion contracts and confirm actuals after the event. 
• Track and deal with member complaints and queries. 
• Sending replacement parts out to member when needed. 
• Possess a comprehensive knowledge of the Customer’s operation and key competitors. 
• Maintaining vendor specific reports outside of the internal system. 
• Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows. 
• Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations. 
• Maintain complete AII and SLH files by vendor. 
• Meet with Business Managers weekly to review vendors and support tasks. 
• Assist backup coverage of BM desk when they are out of the office. 
• Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking. 
• Create buydocs/item agreements. 
• Create and submit new item setups for internal system.
• Maintain promotion calendar on the regionally shared calendar. 
• Purchase samples from Costco and other retailers. 
• Deliver samples to buying office. 
• Assist with monthly comp shopping. 
• Maintain Costco org chart. 

• Proven food broker experience preferred. 
• Experience may be substituted for some of the above education. 

Minimum Qualifications-Knowledge, Skills and Abilities 

• Strong interpersonal, organizational and administrative skills.  
• Strong ability to effectively communicate effectively with vendor, customers and team-members. 
• Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook). 
• Ability to multi-task, attention to detail, strong problem solving with attention to detail. 
• Ability to protects and secures all confidential and proprietary information. 

• Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency. 

  
  

 Work Environment and Physical Requirements