AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture.
AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.
We are in search of a Salesforce Administrator I, II or III to join our Application Services team in Spokane, Washington (Headquarters). This full-time position reports to the Director, Systems Administration and optimizes configuration, governance, and use of Salesforce and related and/or integrated applications to support effective customer and employee interaction and engagement across the enterprise. This position works with project teams, architects, technical development teams, third-party service providers, business leaders, and end users to address business challenges and drive adoption of Salesforce and related applications.
After an initial in-office training period, this position is eligible for workplace flexibility and a one-time home office stipend. Employees are expected to continue working from their office location a minimum of 50% of the time.
Compensation Information
The base salary range for this position in Spokane, Washington is:
Level I:
Typical starting range: $60,000 - $80,300
Full base salary range: $60,000 - $99,900
Annual performance-based incentive target is 8 or 10% of base depending on experience.
Level II:
Typical starting range: $72,600 - $99,900
Full base salary range: $72,600 - $113,600
Annual performance-based incentive target is 10% of base.
Level III:
Typical starting range: $80,000 - $110,100
Full base salary range: $80,000 - $142,00
Annual performance-based incentive target is 12 or 15% of base depending on experience.
Job Requirements
- Support design, configuration, integration and other operational activities ensuring effective and consistent use of Salesforce platform.
- Map Salesforce and related applications capabilities and features to business goals to drive continuous improvement.
- Collaborate with project teams and service providers on Salesforce, related applications and system integration best practices.
- Assist in leading and driving adoption of Salesforce across the company.
- Contribute to the operating model for Salesforce and related applications including both production support and continuous delivery.
- Communicate system changes, assist with creation of training materials, and identify use cases in support of employee adoption.
- Perform routine system administration tasks across all Salesforce and related applications components including maintenance of user roles, security settings, profiles and overall user entitlement access.
- Develop and maintain comprehensive technical documentation on all solutions.
- Provide technical subject matter expertise of Salesforce and related applications including leveraging emerging features. Maintain effective UI, leveraging Salesforce Lightning Components, and key integrations, leveraging APIs and Mulesoft.
- Take an active role in cross-departmental projects as needed.
- Develop and maintain a strong working knowledge of AgWest business practices, products and key systems.
- Translate business, functional and technical requirements into well architected solutions that best leverage the Salesforce platform.
- Oversee, participate in, and perform cost/benefit analysis for technical solutions design and build that consistently identify upstream and downstream impacts.
- Exhibit leadership capabilities through the mentorship of less experienced and/or skilled team members.
- independently manage the prioritization of tasks, queues, and project work to ensure efficient workflow and timely completion.
- Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
- Other duties as assigned.
Minimum Requirements
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Generally, requires three to five years’ experience administering Salesforce
- Bachelor’s degree in information systems, computer science, business or related field, or equivalent combination of education and experience
- Ability to think critically and to translate business opportunities into customer-centric solutions
Preferred Requirements
- Experience in user adoption strategies and driving adoption of Salesforce and related applications
- Experience with APIs, Mulesoft and/or other Salesforce integrations
- Salesforce Certified Platform App Builder
- Experience with Salesforce Shield
- Experience with nCino Bank Operating System
- Relevant hands-on Salesforce configuration experience in multiple enterprise environments
Benefits Offered by AgWest
- Medical, dental, and vision insurance
- Basic term life and AD&D insurance (fully paid for by the company)
- Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
- 401(k) plan (6% match plus 3% employer contribution)
- Employee Assistance Program
- Wellness Program
- Jeans are welcome at work every day at AgWest!
*Vacation accrual rates increase with tenure.
Details about insurance and retirement benefits are available at: https://www.farmcreditfoundations.com/fcfbenefits
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Job level and starting annual salary will be based on a variety of factors including but not limited to experience, education, certifications/licensure, internal equity, location, business needs and market demands. The listed compensation and benefits information is accurate as of the posting date. AgWest reserves the right to adjust compensation for all positions and modify or discontinue benefits programs at its sole discretion, subject to applicable law.
Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.
When you apply for a position with AgWest Farm Credit, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.
To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it. Please be aware that this information is kept separate from your application, and not utilized in the selection process.
For more information about the information AgWest Farm Credit collects, please see the AgWest Farm Credit California Privacy Policy.
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