Salesforce Operations Manager

WHO WE ARE 

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at http://www.seagullsoftware.com 

We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works. 

LOCATION 

This position may be performed remotely in the US from most states. Candidates must be authorized to work in the US and not require visa sponsorship.
WHO YOU ARE

You are an experienced Salesforce Operations/Administration Manager, comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of Salesforce projects. You enjoy day-to-day support of Salesforce users, handling troubleshooting and ad-hoc training. You have proven skills acting as liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
WHAT YOU WILL DO
As the Salesforce Operations Manager, you will ensure that Seagull gets the greatest value from our Salesforce CRM system, and all the applications that it integrates with. Salesforce functions as the system of record for client-facing teams within the company and is used to manage critical client data as well as day-to-day sales processes and workflows. You will manage all aspects of Salesforce operations, including:

• New user account setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Resolving user support tickets, troubleshooting, and supporting day-to-day business processes
• Monitoring and improving user adoption
• Optimizing workflows, dashboards, and reporting
• Assisting in training subject matter experts on the effective use of Salesforce
• Configuration changes, including (but not limited to) Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Identifying and gathering requirements, translating into best practice and scalable solutions, with a focus on exceptional user experience
• Creating a platform roadmap and defining priorities with stakeholders
• Maintaining a detailed understanding of existing sales processes and identifying areas open to process improvement within the SFDC environment
• Liaising and owning the communication of any platform changes to end users and stakeholders
• Overseeing data management to improve Salesforce data quality, implementing rules and automation as needed
• Implementing new processes, educating sales operators and teams on utilizing the new tools and methods
• Developing and owning the onboarding and training of all new and ongoing Salesforce users
• Working with integrated applications, including Zendesk, Marketo, MuleSoft, JIRA
• Supporting Salesforce development initiatives from an administrator perspective, where appropriate, in collaboration with Salesforce developers or technical teams.

WHAT WE REQUIRE

• Salesforce Certification as an Administrator or Advanced Administrator
• 5+ years of hands-on Salesforce administration/management experience with Sales Cloud, CPQ+, Partner Relationship Management, and MuleSoft
• Ability to translate high-level global sales strategies into system and process requirements, and ensure local execution and business impact
• Advanced Excel skills with a strong understanding of Salesforce data loader
• Proactive mindset toward platform enhancements
• Experience designing scalable, best-practice solutions
• Experienced in change management and governance, with the ability to follow established ISO and SOC2 change management procedures
• Project management experience preferred
• Excellent relationship-building skills and ability to communicate with stakeholders at all levels
• Highly self-motivated, proactive and directed, with keen attention to detail
• Preferred exposure to Salesforce development concepts, such as Apex, Lightning Web Components, APIs, integrations, or custom automation
• Preferred MuleSoft or Salesforce integration platform experience

EDUCATION

• Bachelor’s degree in Business or related field, professional qualifications, or equivalent work experience
• Salesforce Certified Administrator and/or Advanced Administrator

COMPENSATION & BENEFITS

• Compensation for this full-time job is a starting annual base near the midpoint of the full salary band ($­­­­­­­­­­­­­­­­­­­­­­­96,800 - $145,300), and potential for an annual discretionary bonus. The specific salary offered to a candidate may be influenced by a variety of factors, including but not limited to the candidate’s relevant experience, skills and education.
• Excellent medical, dental, and vision plan
• 401K with 100% employer matching up to 3.0% with immediate vesting
• Accrual of 21 days of PTO (combined vacation and sick days) per year for the first 4 years of employment, with additional accrual increases for years of service
• 10 paid company holidays per calendar year
• Company-paid life insurance, short term and long-term disability benefits
• Tuition-reimbursement benefits

TERMS OF EMPLOYMENT
Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.

OUR CULTURE 

We offer a dynamic, culturally diverse, and fun environment in which people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.  

EQUAL EMPLOYMENT OPPORTUNITY 

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.