Senior Cloud Infrastructure Operations Support Engineer (Azure, Jenkins, Python/ Java)

Fidelity will not provide immigration sponsorship for this position.

Note: This is a remote position with work hours Monday through Thursday 1 pm est. to 12 am est.

At Fidelity, we love to create incredible personalized customer experiences and develop solutions that help our customers live the lives they want.  As part of our organization’s digital transformation, we have made significant investments in our innovative cloud capabilities to support our customer obsessed culture.

We’re looking for a passionate, inquisitive, and fast paced cloud operations engineer with a deep knowledge of a wide range of technologies to join the Workplace Consulting’s Technology Team.

The Cloud Operations Engineer is responsible for managing and executing cloud infrastructure, application and data rehydration activities to support business continuity, enterprise security standard, disaster recovery, regulatory compliance, data restoration, and operational recovery requirements. This role focuses on restoring archived, backed-up, or tiered data across Azure and AWS cloud platforms while ensuring data integrity, system availability, operational efficiency, and adherence to service-level objectives (SLOs).

The ideal candidate combines cloud infrastructure expertise, DevOps automation skills, troubleshooting capabilities, and operational excellence to orchestrate large-scale rehydration events, monitor recovery processes, and continuously improve restoration procedures.

Key Responsibilities:

Rehydration Operations

• Monitor, maintain, and support cloud infrastructure services across Azure and AWS environments to ensure system availability, reliability, and operational stability.
• Execute end-to-end data rehydration and recovery activities from cloud archival and backup services.
• Restore data from Azure Blob Archive Tier, Azure Backup, Azure Recovery Services Vault, AWS S3 Glacier, and other long-term storage solutions.
• Monitor and manage and optimize rehydration processes to ensure successful data retrieval within defined SLAs.
• Coordinate with application, infrastructure, database, and business teams during recovery events.
• Track and manage rehydration requests and provide status updates to stakeholders throughout the restoration lifecycle.
• Validate data integrity, completeness, and accessibility following rehydration activities.
• Document rehydration activities, recovery outcomes, and operational lessons learned to support compliance, audit, and continuous improvement initiatives.

Cloud Platform Operations

• Provide operational support for Azure cloud infrastructure including AKS, App Services, Function Apps, Storage Accounts, VMSS, Virtual Machines, Key Vault, Logic app and networking services.
• Perform operational support for AWS services including S3, EC2, and storage recovery solutions.
• Troubleshoot and resolve issues related to cloud platforms, storage, networking, and application issues impacting retrieval operations.
• Ensure high availability, reliability and performance of critical cloud services, while supporting successful execution of restoration processes.

Automation and Process Improvement

• Develop automation solutions using Python, PowerShell, Bash, or similar scripting languages to streamline rehydration workflows.
• Automate validation, reporting, and notification processes associated with rehydration operations.
• Continuously optimize recovery procedures to reduce restoration times and operational effort.

Monitoring and Observability

• Build and maintain monitoring, dashboards, alerting, and reporting capabilities
• Identify, analyze and remediate performance bottlenecks affecting rehydration activities, recovery, and retrieval processes.
• Monitor storage utilization, recovery metrics, and operational KPIs.
• Develop and deliver operational reports and trend analysis to support continuous improvements and stakeholder communication.

The Expertise You Have

• Cloud Data Rehydration and Recovery Operations
• CI/CD Tools (GitHub Actions, Jenkins)
• Networking, DNS, Load Balancers, Firewalls
• Azure Blob Archive and Backup Restoration
• AWS S3 Glacier Retrieval Operations
• Azure Storage Management
• Incident Response, Root Cause Analysis and Troubleshooting Distributed Systems
• Cloud Automation and Scripting (Python, PowerShell, Bash)
• Monitoring, Logging and Observability
• Kubernetes and AKS Operations
• Cloud Security and Access Management
• Disaster Recovery and Business Continuity
• Operational Excellence and Process Improvement
• Cross-Functional Collaboration
• Documentation and Runbook Development
• Application troubleshooting support for Java, Spring Boot, Node.js, JavaScript, and TypeScript
• Frontend application support using Angular, React, or similar frameworks
• Application Security Best Practices including authentication, authorization, secrets management, and secure coding principles

The Skills You Bring

• Bachelor's degree in computer science, Information Technology, Engineering, or related field.
• 2 years of experience in Cloud Operations, DevOps, Site Reliability Engineering (SRE), or Infrastructure Operations.
• Hands-on experience with Azure storage services including Blob Storage, Archive Storage, Backup, and Recovery Services Vault.
• Knowledge of cloud data lifecycle management, backup strategies, and archival storage.
• Experience with PowerShell, Python, Bash, or other automation scripting languages.
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.
• Experience with Kubernetes and containerized environments.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience supporting applications built using Java, Spring Boot, Node.js, JavaScript, and TypeScript
• Familiarity with modern frontend frameworks such as Angular or React

The Team

The Fidelity Workplace Consulting Group is made up of over 600 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, offering a broad range of services that span benefits design, strategy, funding, communication, and delivery. Many of our team leaders bring experience from other leading consulting firms. While we primarily serve Fortune 1000 companies, we also work with Fidelity clients of all sizes ranging from Fortune 50 to tax-exempt market to Fortune 2000. The Digital Solutions team is a shared service within FWC, made up of individuals who lend their skills and expertise towards the implementation, launch and ongoing maintenance of benefits-related microsites, tools, and other online solutions.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.