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Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Artera is seeking a Senior Customer Configuration Specialist to deliver technical solutions for complex, multi-product customer deployments. This is a customer-facing, consultative role. You’ll be the technical expert a provider organization’s IT, informatics, and operations teams meet with, bring hard questions to, and rely on to get their deployment right.
You’ll lead implementation projects from kickoff through go-live, own the technical configuration, and work closely with our integration engineers and other technical teams. The relationship continues after launch. When customers have new technical needs, you’ll help them work out what they’re trying to accomplish, what their systems can support, and the best way to solve it with Artera.
Responsibilities
Technical Advisory: Advise customers’ IT, informatics, and operations teams on new technical needs as they come up. Understand their goals, systems, and constraints, recommend a solution, and estimate the effort involved.
Technical Project Leadership: Lead complex, multi-product implementations as the customer’s primary technical contact, from kickoff through go-live and post-launch stabilization. Own the technical plan, timeline, and critical path.
Customer Communication: Run technical working sessions with customer stakeholders, including the difficult ones. Translate customer needs into platform configuration, and help customers weigh tradeoffs so they can make confident decisions.
Platform, API & Interface Configuration: Configure Artera’s platform, APIs, and interface engines to meet complex customer requirements, troubleshoot unexpected behavior, and fine-tune configuration after launch.
Cross-Team Coordination: Coordinate integration, network, and AI agent work on the customer’s behalf, giving them a single technical point of contact.
Quality & Go-Live Readiness: Design and run test plans, set quality standards for configuration work, and confirm everything is ready before a customer goes live.
Automation & Process Improvement: Find ways to make implementations faster and more consistent by building playbooks, templates, scripts, and AI-assisted workflows.
Mentorship: Coach other specialists and serve as an escalation point on complex technical and customer work.
Requirements
Education & Experience: Bachelor’s degree, or equivalent experience, with 3–5 years in a customer-facing technical role such as implementation, technical consulting, solutions engineering, or technical project management.
Enterprise Delivery: A track record of independently delivering technical configuration for enterprise SaaS customers, ideally in healthcare.
Technical Consulting: Proven ability to lead requirements conversations with technical and operational stakeholders and turn them into clear recommendations.
Interoperability Standards: Deep proficiency with HL7v2, and working knowledge of FHIR and other common standards for healthcare data exchange.
Interface Engine Proficiency: Hands-on experience with interface engines like Mirth or Atrium, including HL7 message mapping, writebacks, and troubleshooting message flow.
API & Scripting: Strong working knowledge of REST APIs and Postman, and JavaScript for interface and configuration logic.
Mentorship: Experience coaching or mentoring peers.
AI Fluency: Advanced, everyday use of AI tools, including using AI to automate parts of your work.
Core Competencies: Exceptional troubleshooting and analytical skills, and sound judgment working independently on ambiguous problems.
Bonus
Experience with EHR systems such as MEDITECH, Oracle Health, Epic, athenaOne, NextGen, or eCW.
Familiarity with interoperability tools like InterSystems IRIS or Rhapsody.
Background in healthcare IT implementations, integrations, or system migrations.
Experience building scripts, automation, or AI-driven tools.
Solutions consulting or technical advisory experience.
What Success Looks Like
You'll be joining customer calls and owning configurations within the first few weeks — not the first 90 days. You'll have absorbed a portfolio of complex implementations, built credibility with technical and operational stakeholders across your accounts, and run expansion scoping calls end-to-end without leaning on the Solutions Engineering team. Long-term, you're the reason configuration stops being a bottleneck and starts being a competitive advantage for our customers.
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
Artera Seattle, Washington, USA Office
Artera Seattle, WA Office
Artera has recently opened our first office in Seattle! This is the perfect centralized location for anyone in the Seattle metro area to get to with access to bus lines, ferries and trains (and free on-site bike parking). The team is currently working 2-3 days per week in the office.
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