Within MCAPS Core, the Windows & Devices Sales (WDS) team unites the creation and delivery of Windows and device solutions to drive customer satisfaction globally. We work closely with a diverse ecosystem of partners and customers to ensure innovative solutions reach every market and segment.
As the Senior Customer Opportunity Lead you help Microsoft focus on the enterprise opportunities that matter most. The role brings together signals from the field, advisors, partners, OEMs, Surface, and business insights to identify where Windows can win, where intervention is needed, and where additional investment can have the greatest impact. The role ensures opportunities are visible, prioritized, and supported with the right actions across the business.
You work closely with sales, advisors, partners, readiness, marketing, product teams, and commercial specialists to help accelerate customer decisions and improve competitive outcomes. They also help shape future investments and programs by identifying what works, what does not, and where customers need more support. Success in this role requires strong business judgment, customer focus, analytical thinking, and the ability to bring large groups of stakeholders together around a common goal.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Opportunity Management
- Maintain visibility into the most important enterprise Windows opportunities worldwide.
- Identify and prioritize opportunities that require additional support or investment.
- Ensure opportunities have clear owners, actions, and next steps.
- Help leaders focus attention on the opportunities that can have the greatest business impact.
- Create clear criteria for which opportunities require additional executive attention.
Business Planning and Investment Guidance
- Recommend where business investments should be applied to improve outcomes.
- Help determine which programs, services, and support resources should be used to help customers move forward.
- Partner with commercial and investment teams to ensure investments are aligned to business priorities.
- Use customer and field feedback to improve future investment decisions.
- Help evolve Microsoft's customer support and incentive programs based on business needs and market feedback.
Cross-Company Coordination
- Bring together teams across sales, marketing, readiness, partner, product, and commercial organizations to support priority opportunities.
- Ensure the right customer conversations, resources, and support are available when needed.
- Remove barriers that slow progress on strategic opportunities.
- Drive alignment across teams so customers receive consistent and coordinated experience.
Insights and Business Improvement
- Analyze patterns across wins, losses, customer feedback, and field feedback.
- Identify common challenges preventing successful customer outcomes.
- Provide recommendations to improve future sales motions, customer engagement, readiness, and investments.
- Deliver regular business insights to leadership to support decision-making.
- Measure and communicate the effectiveness of investments and support programs.
Other
- Embody our culture and values.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in sales strategy, business planning, sales operations, category management, enterprise sales, or a related field
- 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.
- Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 6+ years in sales strategy, business planning, sales operations, category management, enterprise sales
- OR equivalent experience.
- Experience in enterprise software, devices, platforms, or cloud services.
- Understanding of enterprise customer buying processes.
- Experience with Windows, endpoint management, security, AI PCs, or related technologies.
- Experience working with partner ecosystems, OEMs, or global field organizations.
- Experience supporting competitive growth strategies.
Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft Redmond, Washington, USA Office
1 Microsoft Way, Redmond, WA, United States, 98052
Microsoft Bellevue, Washington, USA Office
Bellevue, United States
Microsoft Issaquah, Washington, USA Office
Issaquah, United States
Microsoft Kirkland, Washington, USA Office
Kirkland, United States
Microsoft Mercer Island, Washington, USA Office
Mercer Island, United States
Microsoft Sammamish, Washington, USA Office
Sammamish, United States
Microsoft Seattle, Washington, USA Office
Seattle, United States
Similar Jobs
.png)
What you need to know about the Seattle Tech Scene
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
