Senior Director, Global Partner Success

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

USA - Remote

Canada - Remote

About the role

Kinaxis is investing in a world-class Partner Success organisation so that strategic partners can operate as trusted extensions of Kinaxis and deliver exceptional customer outcomes and grow capacity at scale. The Senior Director, Global Partner Success will establish and design this new operating model, developing the strategy, data/analytics and management systems required to move partners from onboarding to sustained delivery maturity. Reporting to the SVP, Global Alliances, this function will be accountable for partner capability growth, health, delivery readiness, implementation quality and continuous improvement across the global partner ecosystem.

What you will do

• Create the operating model. Establish and centralize the global standards, segmentation, engagement motions, partner health scoring, escalation paths, dashboards and a regular operating cadence to manage and lead partner capacity growth and delivery success across Kinaxis through a cross functional collaboration.
• Plan ecosystem capacity. Translate market, pipeline and customer demand into partner capability and capacity requirements by region, solution and delivery role; surface gaps and mobilize corrective action.
• Accelerate partner capability. Align certification, training, knowledge transfer and role-based enablement to market needs; expand qualified partner-led services capacity.
• Strengthen governance. Ensure cross functional ownership of partner joint success plans, business reviews and decision forums for strategic partners, with clear accountability and follow-through aligned to the partner program
• Improve implementation quality. Partner with GPO, Professional Services and Customer Success to holistically monitor, drive accountability and mitigation of implementation quality through readiness reviews, quality gates, assurance and remediation mechanisms; identify delivery risk early and improve outcomes for partner-led deployments.
• Build the management infrastructure. Define the end-to-end business requirements for partner-success tooling, data stewardship and workflow integration so teams have a reliable system of record and scalable ways of working.
• Drive measurable performance. Use data and insight to improve partner adoption, engagement, capacity, quality and contribution; address underperformance decisively.
• Own the partner success lifecycle. Design a consistent journey spanning recruitment handoff, onboarding, enablement, activation, delivery readiness, performance management, growth and maturity.
• Build the function. Define the global Partner Success future vision to support an efficient cross functional partner success service model, organization design, roles, processes and as appropriate, investment roadmap; translate strategy into a disciplined execution plan.

• Partner Ecosystem Capacity Growth through measured improvement on net new trained resources (e.g. solution architects and consultants)
• Partner Sourced NPI ACV Pipeline through effective outcome driven enablement campaigns and motions this role will be accountable new NPI sourced leads that achieve SQO stage and are deal registered
• Partner Led Implementation Outcomes through measurement decreasing quantity of >30 day red implementations and average partner submitted support tickets.

What we are looking for

• Significant leadership experience in enterprise software, SaaS, cloud, consulting or a technology ecosystem, with a strong record of building or transforming global partner/customer success capabilities.
• Deep understanding of GSIs, regional systems integrators and strategic technology partners, including how they build capability, govern delivery and create value with software vendors.
• Ideally strong supply chain expertise and experience with APS systems
• Demonstrated success designing partner lifecycle, enablement, governance, health, quality and performance-management frameworks at global scale.
• Experience transforming an operating model, including organisation design, change leadership, process adoption and executive-level business cases.
• Strong knowledge of complex enterprise implementations; supply-chain planning, transformation or mission-critical applications experience is highly valued.
• Commercially astute and analytically rigorous, able to connect partner capability and customer outcomes to growth, retention, services capacity and ecosystem economics.
• Relatively mature and senior presence, communication and stakeholder leadership; comfortable influencing senior internal and external leaders without relying on direct authority. Global travel as required.

#Director

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.