Senior Director of Integrated Marketing Program - IT

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are seeking a dynamic and results-oriented Sr. Director of Integrated Marketing Program - IT to lead and orchestrate the development and execution of end-to-end marketing programs tailored to the IT buying group. This highly visible and influential role requires a strategic leader who can collaborate across functions, drive exceptional quality, and deliver impactful programs that scale across the organization and generate measurable business results.
Key Responsibilities:
Program Strategy & Execution

• Develop and execute a cohesive, end-to-end strategy targeting key personas aligned with company objectives and growth priorities.
• Directs multi-million-dollar budget to optimize resources for strategy and performance, and regularly interfaces with geo and BU leaders.
• Owns program lifecycle, from ideation to launch, ensuring alignment with business goals, timelines, and budgets.
• Serve as the gatekeeper of quality, ensuring every touchpoint is connected and compelling.

Cross-Functional Leadership

• Act as the central leader, aligning stakeholders across brand, product marketing, field marketing, demand generation, and BU and GTM leadership stakeholders
• Facilitate collaboration and decision-making across diverse teams, creating a shared vision and actionable roadmap.
• Drive accountability for performance metrics across all participating teams.

Performance Management & Optimization

• Set and monitor program KPIs, including engagement, pipeline generation, and ROI, leveraging data to make informed decisions.
• Provide regular updates to leadership on performance, insights, and recommendations for continuous improvement.
• Proactively identify opportunities to scale programs across business units and regions.

Creative Excellence & Messaging

• Partner with Content Strategy and Creative Director leads to ensure all touchpoints deliver elite-quality work that clearly articulates our value proposition and resonates with our target audience.

Qualifications

• 15+ years of experience in marketing, integrated marketing, campaign management, or related roles within a security and risk B2B SaaS or technology environment.
• Proven success in designing and executing multi-channel, persona-driven programs that generate measurable business results.
• Exceptional leadership skills, with experience managing and influencing cross-functional teams.
• Strong ability to prioritize and execute in a fast-paced environment.
• Expertise in data-driven decision-making, with the ability to analyze campaign performance and make optimization recommendations.
• Curiosity for AI & Innovation: We're looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .