ELEKS
Senior Experience Designer in USA, TSCM-39892, TSCM-40317
Job Posted 2 Days Ago
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Conduct user research and usability testing, develop customer journeys, and lead design initiatives. Advocate for a human-centered design approach and ensure compliance with accessibility standards.
ELEKS Product Design Office is looking for a Senior Experience Designer in USA.
REQUIREMENTS
- Over 5 years of expertise in UX, CX, service design, or a related discipline
- In-depth understanding of design thinking methodologies and human-centered design principles
- Proficient in Figma, Miro, Sketch, Mural, and various prototyping tools
- Hands-on experience with journey mapping, service blueprints, and interaction modeling
- Familiarity with customer experience metrics such as NPS, CSAT, and CES, and their practical applications
- Strong knowledge of accessibility standards, including WCAG, ADA, and EN 301 549
- Ability to work with design systems and component-based UI frameworks
- Basic grasp of HTML, CSS, and front-end development constraints
- Experience in Agile environments, collaborating effectively with cross-functional teams
- Exceptional communication and stakeholder management skills
RESPONSIBILITIES
- Conduct user research, interviews, and usability testing to uncover pain points and improvement opportunities
- Develop and refine customer journeys, service blueprints, and workflows to enhance user engagement
- Synthesize insights from multiple research sources—user studies, market research, usability analysis, and data analytics—into actionable recommendations
- Lead product design and discovery phases, facilitating research, workshops, and concept validation
- Define user flows, wireframes, and interactive prototypes based on research-driven best practices
- Utilize design systems to create high-fidelity UI mockups aligned with brand guidelines
- Validate design solutions through A/B testing, usability testing, and iterative feedback loops
- Ensure compliance with accessibility standards (WCAG and others) to promote inclusive design
- Partner with cross-functional teams to align experience design strategies with business goals
- Facilitate collaborative workshops with stakeholders to ideate, co-create, and refine customer experience solutions
- Champion human-centered design and advocate for a customer-first approach across the organization
WHAT WILL YOU GET WITH ELEKS
- 14 paid days off
- 8 paid sick leaves
- Paid federal US holidays
- Nonpaid leaves
- Remote work
- Medical insurance (including dental and vision)
- Close cooperation with a customer
- Challenging tasks
- Competence development
- 401(k) plan
Top Skills
Accessible Design Standards
CSS
Figma
HTML
Miro
Mural
Sketch
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
