Senior Infrastructure Engineer

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.

Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.

But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.

Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.

Aurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren’t “nice-to-haves,” they’re mission-critical.

We’re hiring a Senior Infrastructure Engineer to help build out the Aurelian platform that powers our realtime AI agents. Your customers are other engineers on the team; you'll create the systems, tools, and abstractions that make everyone more productive and our platform more reliable.

A few examples you may work on based on our current priorities:

• Analytics: Build out analytics infrastructure using ClickHouse to handle massive increases in traffic and increasingly complex queries.

• Observability: Creating great instrumentation, logging, and monitoring tools to give us as much visibility as possible into where calls go wrong in production.

• Developer Tooling: Testing frameworks, CLIs, automations, etc. that help our team move quickly with AI coding tools without sacrificing reliability or confidence.
  

• You thrive on autonomy and constantly look for new areas we can improve.

• You have 4+ years of experience in infrastructure, platform, or backend engineering roles, ideally at companies where reliability and scale are serious challenges.

• You are comfortable across areas of the stack from backend application code to cloud infrastructure.

• You are excited by the challenges of building AI systems at scale.

If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!

• Medical, dental & vision insurance coverage

• Unlimited PTO

• WFH stipend for home office

• Relocation stipend