Provide hands-on support and administration for end-user devices, servers (virtual/physical), network infrastructure, firewalls, and Office 365. Troubleshoot tickets, monitor performance, perform backups/recovery, assist with SQL and virtualization, and collaborate with IT and third-party teams on projects and incident response.
Job Overview
Reports to: SR. IT Manager & Regional IT Manager
Location: Seattle, WA
Type: Full-Time
Compensation Range: $85,000 - $95,000 annually
Schedule: Monday – Friday; 7:30am – 4:00pm
Must be a U.S. person (U.S. citizen, U.S. national, lawful permanent resident/Green Card holder, or otherwise authorized under ITAR regulations) to meet ITAR compliance requirements for this position.
Responsibilities include (but not limited to)
- Support Information Technology request and troubleshoot end user computing & access issues via Valence I.T. Help Ticket system.
- Maintain and support End User personal computers (desktop & laptop), Operating System, Office 365 & commonly used applications, scanners & printers, office & mobile phones, and approved access to Valence applications and data.
- Maintain and support Server (virtual/physical) infrastructure including user/group administration, security permissions, group policies, print services, research event log warnings and errors, system resource monitoring, (light) SQL database administration, data back-up and recovery; and assist in adding/refreshing server technologies & environments.
- Maintain and support Network infrastructure including internet & intranet connectivity, firewalls, routers, switches, and all network segments. Analyze network performance using network utilities to perform network/segment tuning, to ensure secure and performant connectivity to internal and external systems including 3rd party applications/public and government cloud environments.
- Monitor Information Technology Performance Dashboard to prevent and/or minimize events impacting Valence business and end users. management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed.
- Work with Valence IT, site, and 3rd party resources to execute IT related projects across multiple regions/sites.
Knowledge, Skills, and Experience
- 5+ years hands on experience setting up domain users, reviewing group policies, managing OU permissions, and maintaining the account and network passwords.
- 3+ years hands on experience managing and maintaining Hyper V, VMWare, vSphere, ESXi, resource pools, VMFS, and virtual switching.
- 3+ years hands on experience managing Firewall appliances such as SonicWall and Fortinet.
- Must have hands on experience with Office 365 administration and MFA products.
- Must have hands on experience with LAN/WAN technologies – TCP/IP, DNS, DHCP, NAT/PAT, VLANs
- Must have good organization and documentation skills and the ability to prioritize work.
- Must have proven capability to communicate (verbal/written) complex technical information to junior and senior levels in the organization.
- Must have proven capabilities to prioritize and execute multiple tasks concurrently and effectively respond/participate in urgent scenarios impacting key business objectives.
- A good understanding of PowerShell.
- Familiarity with Linux/Unix is highly desirable.
Education / Certification Qualifications
A Bachelor's Degree in Computer Science, Computer Engineering, or MIS, or a related field
Certified in one of the following: Network+, Security+, or MCSA.
- Able to work flexible hours, nights, weekends (onsite or over the network) to support Information Technology project work/issue resolution when needed.
Work Environment
Temperatures in the work environment can fluctuate with outside weather conditions. Due to the manufacturing environment, Personal Protection Equipment may be required including safety glasses, goggles, aprons, rubber boots, gloves, and a respirator (provided by Company).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Valence Surface Technologies Seattle, Washington, USA Office
8135 1st Avenue South, Seattle, United States, 98108
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