Senior IT Systems Administration

Systems Administration and Employee Technology

• Administer Microsoft 365, Entra ID, Intune, and other business applications.
• Manage user access, single sign-on, multifactor authentication, devices, applications, and system updates.
• Manage employee onboarding, offboarding, access provisioning, hardware, software licensing, and IT assets.
• Provide high-touch technical support and resolve complex hardware, software, access, and connectivity issues.
• Oversee help desk operations, ticket priorities, service levels, escalations, and continuous improvement.
• Maintain technical documentation, standard operating procedures, and employee training materials.

Network and Infrastructure

• Configure, monitor, and troubleshoot networks, firewalls, VPNs, switches, wireless access points, DNS, and DHCP.
• Monitor system and network performance and implement improvements to security, reliability, and scalability.
• Support conference-room and audiovisual technology, including Zoom Rooms and Logitech equipment.
• Manage relationships with technology vendors, service providers, and external partners.

Security and Compliance

• Own IT responsibilities for SOC 2 and ISO 27001 readiness and ongoing compliance.
• Manage technical controls, audit evidence, access reviews, remediation activities, and auditor requests.
• Evaluate, implement, and maintain endpoint, identity, network, vulnerability-management, and security-monitoring tools.
• Identify and resolve vulnerabilities, control gaps, configuration risks, and audit findings.
• Support security incident investigation, containment, documentation, and follow-up actions.

Projects and Continuous Improvement

• Lead infrastructure, endpoint, security, software-deployment, and technology-improvement projects.
• Evaluate new technologies and recommend upgrades, automation, and process improvements.
• Manage project plans, stakeholders, vendors, timelines, risks, and communications.
• Balance day-to-day support with longer-term technology, security, and compliance priorities.

• Bachelor’s degree in information technology, computer science, cybersecurity, or a related technical field, or an equivalent combination of education, certifications, and relevant professional experience.
• 5+ years of progressive experience independently administering and supporting a corporate IT environment across identity and access management, endpoint management, networking, collaboration platforms, and end-user support.
• Advanced experience administering Microsoft 365 and Microsoft Entra ID, including Exchange Online, SharePoint, OneDrive, Teams, user and group administration, role-based access, multifactor authentication, conditional access, enterprise applications, and single sign-on.
• Hands-on experience implementing and administering Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, endpoint security, and operating-system updates.
• Strong experience administering and troubleshooting Windows environments, with practical experience supporting macOS devices.
• Strong knowledge of network administration and troubleshooting, including TCP/IP, DNS, DHCP, VPNs, VLANs, wireless networks, switches, firewalls, and access points.
• Practical experience supporting SOC 2 and ISO 27001 compliance programs, including operating technical controls, collecting audit evidence, conducting access reviews, tracking remediation, supporting risk assessments, and coordinating with auditors.
• Experience evaluating, implementing, and maintaining security technologies and controls, including endpoint protection, identity security, vulnerability management, firewalls, and access controls.
• Experience managing IT service delivery and employee technology lifecycle processes, including help desk operations, ticket prioritization, service-level expectations, onboarding and offboarding, access provisioning, hardware deployment, software licensing, asset management, and escalation of complex technical issues.
• Experience leading infrastructure, endpoint, security, software-deployment, or technology-improvement projects from planning through implementation.
• Experience supporting conference-room and audiovisual technologies, including Zoom Rooms or similar platforms.
• Strong judgment, communication, project-management, and stakeholder-management skills, with the ability to balance hands-on support and immediate operational needs with scalable, long-term technology and security initiatives.

• Microsoft, CompTIA, Cisco, ISC2, ISACA, or other relevant professional certifications.
• Familiarity with GDPR and other applicable data-protection or privacy requirements.
• Experience applying ITIL practices in an internal IT environment.