Senior Learning Consultant

Position Title: Sr. Learning Consultant

(Contract)

Job Location: Remote Work

Corporate Profile:

CGS Enterprise Learning helps clients create and implement a learning and development (L&D) strategy unique to their needs and expectations. We are the leading provider of enterprise Learning and Development solutions across industries for 40 years. CGS Enterprise Learning serves as a trusted partner to 84 of the Fortune 500 companies and to the world's most recognized brands, delivering innovative, custom learning solutions essential to scaling processes, people, and performance across their entire organizations. We are named one of the top 20 training companies for 9 consecutive years. We are leveraging AI, AR/VR, machine learning and gamification in our custom professional learning and development solutions.

Job Summary:

CGS is seeking a client-facing Sr. Learning Consultant to lead analysis and design for a major systems replacement initiative impacting Supply Chain and regulated procedures. This person will work directly with client stakeholders and SMEs to translate future-state processes into training strategy, design documentation, and executable blueprints for rapid course development (including enabling AI-assisted development workflows).

Key Responsibilities:

• Serve as the day-to-day learning consultant interfacing with client program leadership, BAs, product owners, and SMEs.
• Plan and facilitate discovery workshops, interviews, and working sessions to capture current vs. future state workflows.
• Analyze new system functionality and process changes to identify impacts to roles, tasks, and SOPs/procedures.
• Create training needs analysis (TNA) and impact assessments tied to role-based performance requirements.
• Identify content gaps where “word changes” are insufficient and net-new training or redesigned instruction is required.
• Produce high-quality, client-ready documentation such as: Design Docs / Learning Blueprints, Task-to-training matrices, Role curricula / learning paths, Storyboards/scripts for WBT/ILT, Assessment strategies and knowledge checks
• Ensure design supports rapid downstream development by internal teams and tool-assisted workflows (e.g., AI-supported content generation).
• Partner with internal production teams (IDs, dev, media) to ensure requirements are understood and build ready.
• Provide ongoing clarification/Q&A during development, review cycles, and UAT.

Required Qualifications:

• 7+ years in Learning BA, Senior Instructional Design, Learning Consultant, or similar role (client-facing).
• Demonstrated experience supporting enterprise system implementations (ERP/LIMS/WMS/CRM, etc.) and process change.
• Expert ability to translate complex workflows into performance-based learning and clear design documentation.
• Strong facilitation skills and executive-ready communication (written and verbal).
• Proven experience working in regulated, SOP-driven, or high-compliance environments.

Prefer to have:

• Experience in blood collection, blood operations, biologics, medical devices, or healthcare supply chain.
• Familiarity with change management concepts (Prosci/ADKAR or similar).
• Experience designing for blended delivery (WBT, ILT/VILT, performance support).
• Comfort working with structured content workflows and enabling rapid design-to-build handoffs (including AI-assisted pip