Senior Manager, Americas Benefits

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are seeking a highly motivated team player to join our Total Rewards team as Sr. Benefits Manager for the Americas. You will lead our 401(k) and financial-wellbeing strategy while also managing the coordinated design and delivery of benefits across the Americas (Canada, US, Mexico, Costa Rica, and Brazil). You’ll be a key facilitator in program design, vendor partnerships, compliance, and ongoing optimization. Frequently collaborating with our HR Operations, Legal, Finance, and Total Rewards leadership to drive engagement, cost-effectiveness, and measurable improvements allowing our employees and their families to live their best lives.  

Key Responsibilities 

• Program Ownership: be the primary the program manager of our US 401(k) plan and our benefit plans and programs in Canada, Mexico, Costa Rica, and Brazil  

• Vendor Management: partner with our recordkeeper, investment consultant, and 401(k) Investment Committee to ensure best-in-class service, competitive fees, and compliance with ERISA, DOL, and IRS regulations 

• Innovation and Continuous Improvement: identify areas for service delivery optimization and personalization of benefit experiences, including AI and NowOnNow solutions 

• Financial Wellbeing Strategy: develop and manage a holistic financial wellbeing program tailored to diverse employee segments 

• Data and Reporting: analyze participation, deferral rates, fund lineup performance, and plan costs; produce executive dashboards and actionable recommendations 

• Subject Matter Expertise: serve as primary POC for non-US, Americas benefits programs for internal stakeholders, guiding policy decisions and executive briefings on benefit trends and competitive positioning 

• Oversee budget planning and management: for portfolio of programs, ensuring financial alignment with strategic priorities 

• Leadership and Influence: lead without direct reports, driving alignment and accountability across matrixed teams 

To be successful in this role you have: 

• 10+ years' experience managing 401(k) plans for organizations with 10,000+ participants and/or $1B+ in plan assets 

• Deep expertise with ERISA, DOL, IRS regulations, and fiduciary best practices 

• Experience with international benefits management: selecting and negotiating with vendors, including consulting firms, and outsourced third party administrators  

• Strong analytical and reporting skills, with a focus on outcomes and impact  

• Proven ability to influence and collaborate across diverse teams, including senior leaders 

• Proactive, self-directed approach to managing deliverables and driving results 

• Excellent communication skills, with the ability to synthesize complex information and engage stakeholders effectively 

• Growth mindset and ability to leverage organizational knowledge to drive innovation and improvement  

• Ability to manage multiple priorities under pressure and meet deadlines 

• M&A and experience with non-qualified retirement plans preferred; this role will have occasional benefits due diligence and integration during corporate activity, ensuring compliance, cost efficiency, and an employee experience aligned to our People Pact  

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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