Senior Payment Operations Analyst

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Payment Operations Analyst:
Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.
The Financial Operations team's work is part of a fast-growing area of e-commerce that didn’t exist two decades ago. It’s an innovative, constantly evolving space that demands flexibility and a focus on delivering what works best for travelers while meeting business needs. As a Senior Payment Operations Analyst, you will drive the operation and execution of transactional global payments to and from Expedia Group and on its financial platforms. This role works across organizations and Lines of Business (LoB) to resolve financial transaction or system issues and communicate internally and externally at all levels.
In this role, you will:

• Work directly with vendors to implement new payment methods and troubleshoot existing ones.

• Provide clear communication to partners regarding launches and issue resolution.

• Reconcile transactions on a monthly basis.

• Troubleshoot any internal and external payment related issues stemming from our platformDemonstrates comprehensive understanding of financial systems, databases, and reporting tools; provides oversight as needed.

• Audit data outputs and ensures accuracy using various financial systems.

• Lead complex information-sharing processes across the organization, ensuring timely and accurate responses.

• Ensure compliance with data privacy and confidentiality guidelines.

• Create and maintain SOP's (Standard operating procedures) to ensure accurate and up to date procedures related to our daily operational tasks.

• Initiate and support projects to address business gaps and improve performance.

• Inspire peers and foster an environment that rewards self-starters.

• Balance short-term deliverables with long-term goals; manages multiple overlapping timelines and competing priorities.

• Assess market conditions to determine priorities and investment levels.

• Create measures and tools to maximize resource utilization and operational efficiency.

• Design and implement departmental improvements impacting quality of products, services, and processes.

• Serve as an expert in continuous improvement; tracks and monitors quality metrics.

• Execute tasks with diligence and precision, minimizing errors.

• Identify interdependencies across teams and recommends process improvements.

• Lead implementation teams for new ideas and approaches; analyzes impact of improvements.

• Diagnose root causes and leads short-term resolution efforts.

• Possess advanced data skills, including complex analysis, visualization, and interpretation.

• Collaborate with Business Intelligence to implement identified opportunities into operational processes.

Minimum Requirements:

• Associate’s degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience.

• 6+ years of professional experience

• Presentation skills with a variety of audiences including, but not limited to, senior leadership.

• Vendor relationship management experience

• Demonstrated time management skills, including experience with prioritization of tasks and maintaining deliverable timelines.

• High attention to detail in the context of quality assurance and peer review

• Strong customer service, stakeholder management, and conflict resolution skills

Preferred Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience

• 8+ years of professional experience

• Technical Skills (ERP systems, Excel)

• Project Management (project plans, risk management, relationship management)

• Reconciliation experience - this role will reconcile transactions on a monthly basis for SOX control

• Initiative (proactiveness, problem solving, “go get what’s next”)

• Strong verbal and written communication skills

• eCommerce and payments industry knowledge and domain expertise

• Curiosity about the payments space, a willingness to dig deeper and ask questions

• Experience using AI or machine-learning-driven tools (e.g., anomaly detection, forecasting, decision-support dashboards) in a payments, financial operations, or e-commerce environment

• Experience with utilizing Agentic AI to improve, operationalize or automate repetitive processes

The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Springfield is $66,000.00 to $92,500.00. Employees in this role have the potential to increase their pay up to $105,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.