Senior Program Manager-Accessibility Services

Salary range is $81k to $170k with a midpoint of $118k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE: 

The Senior Program Manager under the direction of the accessibility services manager will be responsible for projects from start to finish to manage timelines, facilitate the participation from internal and external staff, conduct stakeholder outreach, and record and monitor outcomes. The senior program manager will organize and manage files for accessibility services projects in the collaborative space of SharePoint and Teams, as well as monitor and process fiduciary commitments under the accessibility services budget. 

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Serves as staff liaison to the Citizens Accessibility Advisory Committee and provides logistical support before and after each meeting.
• Oversees active projects to insure quality of work, adherence to timelines and budget, and record progress and outcomes.
• Monitors and tracks Americans with Disabilities Act (ADA) complaints that come to Sound Transit directly and through our partner agencies operating Sound Transit Service.
• Boost the presence of accessibility services reports and technical advice by creating and maintaining visibility through collaborative spaces such as SharePoint, Teams and Sound Transit’s intranet.
• Contributes ADA and accessibility support to cross-departmental working groups and specific project teams upon request.
• Develops a proactive process for advising on accessibility needs starting with the early stages of planning through fruition.
• Assumes responsibility for stakeholder outreach and receiving, categorizing and sharing feedback from the public including but not limited to finding testers for disability access, sharing updates and press releases, maintaining the list, working with Government & Community Relations (GCR), Civil Rights, Equity & Inclusion (CREI) and others on stakeholder outreach.
• Actively observes and reports areas of need to the accessibility services manager and contributes to developing solutions.
• Engages with partner agencies to monitor and insure ADA compliance for services provided and project deliverables.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor’s degree in Public Administration, Social Services, or related field. Five years of experience in transportation, ADA compliance, or disability services; OR an equivalent combination of education and experience.

Preferred Licenses or Certifications:  

• ADA Coordination certification.

Required Knowledge and Skills:

• The ADA, its purpose and how it is implemented including the complaint process. 
• ADA requirements for transit facilities. 
• The transit experience from a person with disabilities’ point of view. Ability to initiate projects and work independently. 
• Principles and applications of critical thinking and analysis. 
• Principles and practices of record keeping and records management. 
• English usage, spelling, grammar, and punctuation. 
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. 
• Ability to work effectively on multiple projects and with a diverse workforce. 
• Coordinating projects with multiple tasks and re-prioritizing as needed. 
• Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, Agency staff, or other agencies on sensitive issues in area of responsibility. 
• Proficiency utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports. 
• Experience with collaborative workspaces such as SharePoint and Teams. 
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the public. 
• Participating in the development and administration of policies and procedures. 
• Responding to inquiries and ineffective oral and written communication. 
• Working cooperatively with other departments, Agency officials, and outside agencies. 

Physical Demands / Work Environment:  

• Work is performed in a hybrid office, field, transit environment.
• This position requires periodic Regional travel to ST facilities and partner agencies.
• This position is expected to be on call and work weekends and night shifts as determined by emergent issues.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required. 

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.