Senior Program Manager, StreetEasy Product Ops

About the teamStreetEasy is reimagining how people buy, sell, and rent homes across New York City. Used more than any other local real estate platform, StreetEasy delivers vetted listings, NYC-specific insights, and tools that help people make confident decisions in one of the most complex housing markets in the world. Launched in 2006 and based in NoMad, Manhattan, StreetEasy is owned and operated by Zillow Group (NASDAQ: Z and ZG).

About the role

StreetEasy is looking for a Senior Program Manager to lead Product Operations for our Product and Design teams. This role ensures that how we plan, execute, and learn keeps pace with our customer, partner, and business goals, while evolving our systems and workflows to integrate AI as a core part of how we build products and the experiences we deliver. You will drive the operating model that helps cross-functional teams focus on the right problems, make clear decisions, and deliver high-impact outcomes for NYC buyers, sellers, and renters and our agent partners.
 

You Will Get To

• Design, operate, and continuously improve StreetEasy’s product development operating system, including planning and coordination rhythms, decision-making forums, and mechanisms that give clear visibility into progress, outcomes, and risks.

• Lead and refine quarterly and annual planning processes, ensuring alignment across Product, Design, Engineering, Marketing, Data Science, Strategy, and Support, and surfacing tradeoffs and dependencies early.

• Establish clear decision pathways and accountability models so teams understand ownership, sequencing, and success criteria from discovery through delivery and learning, enabling more predictable outcomes.

• Partner closely with Product and Design leaders to strengthen how ideas move from insight to shipped value, reducing friction and improving predictability without adding unnecessary process.

• Collaborate with Zillow’s broader Product Operations and Program Management organization to evaluate and integrate shared product development lifecycle (PDLC) standards where they drive consistency and scale, while shaping StreetEasy-specific adaptations that reflect our NYC market and business needs.

• Improve cross-functional execution across Engineering and partner teams by navigating competing incentives, legacy practices, and skepticism about change, helping teams move faster and deliver higher-quality outcomes.

• Champion AI-enabled ways of working across product development, embedding practical AI and automation into planning, coordination, and execution workflows to increase clarity, efficiency, and decision quality.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Substantial experience (typically 8+ years) in product operations, program management, or product management roles supporting complex, cross-functional, product-led teams.

• Proven ability to lead planning and execution within a matrixed organization, bringing structure without over‑process and clarity across competing priorities, while staying highly organized, detail-oriented, and comfortable managing multiple workstreams simultaneously.

• Strong systems thinker with a data-informed mindset, able to diagnose complexity, simplify it, and use metrics and qualitative signals to assess progress, risk, and system health.

• Deep, practical experience with agile product development, with exposure to and evolution of delivery models (agile, squad-based, pod-based, or hybrid) based on outcomes.

• Demonstrated ability to build strong relationships while constructively challenging teams and leaders to improve how work gets done.

• Experience and enthusiasm for integrating AI and automation into everyday product workflows, tools, or decision-making processes.

• Excellent communication and stakeholder management skills, including influencing senior leaders and driving alignment across disciplines.

• Familiarity with marketplaces, e-commerce, regulated environments, or NYC-specific real estate dynamics is a plus.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.