Provides professional front-desk and customer service support across Amazon campus buildings. Greets and checks in guests, distributes badges, answers questions, resolves escalations, manages front-office operations, maintains inventory, supports events, and assists with audits and projects. The role provides guidance to receptionists, requires flexibility across locations and shifts, and involves extended standing, walking, and occasional lifting.
The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Senior Receptionist is Amazon’s face and voice to its clients and their guests when they come to campus.
A Senior Receptionist will be a resource for our frontline receptionists. Using their years of professional experience and knowledge they will help resolve any escalations, be the example of pro-active engagement and maintain the high quality of service we look to provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits.
Our ideal applicant, is a solution orientated individual who seeks to provide a memorable customer centric experience through each interaction and has an establish career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you!
Location: Redmond (must be flexible to in Bellevue and Kirkland)
Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)
Wage: Starting Wage: $25.24 per hour
What we can offer:
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer:
https://nwcbenefits.hrbenefits.net/" >https://nwcbenefits.hrbenefits.net/
Key responsibilities
- Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email or in person
- Act as the point of reference for guests & Amazon employees who need assistance or information and help resolve any escalations
- Will be responsible for overall operation of the front desk and front office activities including, but not limited the opening and/or closing of service locations
- Partner with Receptionist on multi-person desks
- Manage inventory at desks and communicate needs to Lead Receptionist.
- Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations
- Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
- Support Banana Stand and Special Events as needed
- Provide coverage across multiple buildings, adapting to both fast-paced and quieter environments as needed.
Requirements
- Experience operating a front desk environment
- Positive, upbeat attitude and Excellent in-person customer service skills
- Must be reliable and punctual with excellent organizational skills
- Must have demonstrated ability to juggle multiple priorities
- Ability to maintain composure and good judgment in fast-paced, high-stress environments.
- Attention to detail and accuracy
- Must be able to potentially lift or carry items up to 50 pounds
- Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required
- The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
- Ability to work independently and out of line of sight from other team members for all or part of shift
- Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening
- This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit
- High School Diploma
About Northwest Center
Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.
Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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Northwest Center Seattle, Washington, USA Office
7272 W Marginal Way S, Seattle, WA, United States, 98108
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