Senior Robotic Process Automation (RPA) Architect

4 Days in the office from any of our locations in Johnston RI, Iselin NJ, Dallas TX, Nashville TN. Westwood or Medford MA, or Phoenix AZ and couple other locations

Role is not relocation eligible. 

At Citizens, we invest in the humans who build the logic, ideas, and innovations that bring new technologies to life.

As a Senior Architect, you will be instrumental in bringing innovative ideas to fruition. Your role will be central to the successful integration of disruptive technologies within the organization. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. You will be capable of working across multiple technology domains to develop a solution and present the design. Additionally, you will be responsible for providing deep technical knowledge and architectural design mentorship at a platform and portfolio level and will be a key contributing architect on large/complex projects with a variety of components. In this role, you will have the opportunity to present designs and ideas to an Architecture Review Board.
At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role, and make an impact. By leveraging your technical skills and thirst for innovation, you will help deliver automation technologies that ensure Citizens’ market leadership.
Role Overview
We are seeking a Senior Automation Architect who combines deep technical expertise with strategic thinking to design, implement, and support scalable, secure, and high-performing automation solutions using UiPath, Blue Prism, and potentially Power Automate. This is a hands-on role responsible for system setup, configuration, and ongoing support, working closely with developers to troubleshoot automation issues and optimize performance.
You will collaborate with corporate security, network, cloud teams, the Architectural Review Board, and the GenAI Council to ensure solutions meet enterprise standards and compliance requirements.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! Technology is constantly evolving, and we believe you will too.
Primary responsibilities include
    • Participate in code and design reviews with teams of software, network and cloud engineers to ensure that  solutions meet current enterprise standards; ensure the cybersecurity of proposed solutions. Apply specialized knowledge of industry standards or practices to assigned initiatives.
    • Design and handle solutions that provide frameworks, interfaces, and services that can be extended and reused across the portfolio, ensuring that architecture is consistent with enterprise architecture standards, guidelines and principles.
    • Frequently collaborate with other functional teams' leadership and engineers to align and use solutions. Contribute to technology direction, develop architecture and influence implementation to gain measurable business improvements.
    • Provide post implementation support to project stakeholders, such as training and troubleshooting. Apply analysis based on research and introspection to recommend solutions.
    • Performing long-term trend analysis regarding the implementation of new technological solutions; analyze data gathered and produce reports.
    • Review performance and control reports; determining the appropriate course of action to improve performance when necessary. Extend business product innovation through the introduction, adoption and implementation of technology.
Qualifications, Education, Certifications and/or Other Professional Credentials
    • Required Qualifications
        ○ Bachelor's degree in Software Engineering, Computer Science or related discipline
        ○ 5+ years of web-development or solutions architecture experience
        ○ Hands-on experience with end-to-end software development of complex multi-tiered systems
        ○ Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts
        ○ Experience using system and process analysis
        ○ Strong communication skills; ability to facilitate technical conversations with non-technical stakeholders
        ○ Experience building highly available customer-facing applications, in a GDHA setting
        ○ Experience building cloud-native applications
        ○ Experience with API’s
        ○ Experience in 1 or more of the following technology areas. Infrastructure, Security, DevOps, Application Development, Database technologies, Cloud computing (AWS, Azure, GCP)
        ○ System Setup & Configuration:Lead the setup and configuration of UiPath, Blue Prism, and Power Automate environments, ensuring alignment with enterprise architecture and security standards.
        ○ Technical Troubleshooting:Provide expert guidance and hands-on support to developers, helping resolve issues with automation workflows and system integrations.
        ○ Cross-Team Collaboration: Work closely with corporate security, network, and cloud teams to ensure robust, compliant, and scalable automation solutions.
        ○ Governance & Compliance:Partner with the Architectural Review Board and GenAI Council to review designs, ensure compliance, and contribute to automation strategy.
        
    • Preferred Qualifications
        ○ Master's degree in Software Engineering, Computer Science or related discipline
        ○ 5+ years’ experience in the financial services industry
        ○ UI/UX experience, including relevant web/application branding techniques
Working knowledge of UiPath, agentic agents

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency 

The salary range for this position is $ 127,000 - $ 160,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.