Senior Sales Operations Manager

Enterprise Segment Operations

 Territory Design Strategy: Own Enterprise account territory design and ownership strategy 

• Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the Enterprise segment leader. 

• Conduct in-depth business analysis of the Enterprise segment and identify growth opportunities. Develop key insights to drive critical business decisions 

• Drive forecast management excellence to ensure sustained, predictable growth across all business units, and own weekly forecast calls. 

• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results. 

• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences. 

SDR Operations, AI & Process Excellence

• Own end-to-end SDR operations: process design, workflow optimization, and continuous improvement across prospecting, outbound, and pipeline hand-off motions. 

• Define and manage SDR KPIs and reporting – activity metrics, conversion rates, meetings set/held, pipeline sourced, and quota attainment – with dashboards that give SDR leadership real-time visibility into team health. 

• Partner with SDR leadership to design and launch AI GTM agents and agentic AI workflows that automate prospecting, lead scoring, sequencing, and follow-up, improving rep productivity and pipeline velocity. 

• Identify opportunities to apply AI and automation across the broader GTM motion (segmentation, routing, forecasting, coaching) and drive adoption in partnership with Enablement and RevTech teams. 

• Bring a data-first approach to every conversation with sales leadership: use data to surface insights, test hypotheses, and make recommendations rather than relying on anecdote or intuition. 

• Build scalable processes and playbooks that support a growing SDR org, and partner cross-functionally to ensure SDR-to-AE hand-offs are seamless and measurable. 

Our Vision of You

• 7–8+ years of sales operations.

• Sales Ops experience supporting enterprise or global segments. Experience supporting SDR/BDR organizations.

• Demonstrated experience (or strong interest and aptitude) launching or scaling AI agents, agentic AI, or automation tools within a GTM or revenue operations context.

• A data-first mindset – genuinely believes in using data for insight generation, and is comfortable challenging sales leadership with data-backed recommendations.

• Excellent problem solving and analytical skills with the ability to translate complex ideas/data into consumable insights. 

• Pipeline management and forecasting experience. 

• Experience defining and reporting on SDR/BDR KPIs and activity metrics. 

• Strong communication and presentation skills.

• Solid understanding of the tech industry and the SaaS world and demonstrable knowledge and understanding of sales disciplines. 

• Solid functional understanding of salesforce.com CRM; strong experience with creating and maintaining reports and dashboards. 

• Knowledge of Outreach, ZoomInfo, LinkedIn Navigator and various AI LLM tool (Claude preferably) is a plus. 

• Strong sense of urgency, to take initiative and commitment to see things through toward actionable outcomes and results. 

• Flexible team player, with a bias for action. 

• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business. 

• This is a hands-on position; the ideal candidate must be willing to “roll up their sleeves”. 

• Bachelor's degree in business, Finance, or relevant field. MBA is a plus. 

• Advanced Excel knowledge.