The Senior Technical Consultant will design, develop, and deploy solutions on the ServiceNow platform, leading teams and mentoring junior staff while engaging with clients to ensure quality deliverables.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools.
Responsibilities
- Participate on project teams to deploy solutions on the ServiceNow platform
- Lead a team of technical delivery resources
- Lead development and testing activities on ServiceNow
- Lead in the architecture and design of complex solutions
- Lead the creation of written deliverables
- Lead client demos and working sessions
- Lead integration design sessions and deployment
- Participate as technical expert in client workshops
- Influence direct team members and external customers regarding policies, best practices and procedures
- Mentor junior staff and support project leadership
- Obtain and maintain certifications with associated qualifications
Qualifications
- Subject matter expert on the ServiceNow platform
- Expert level development skills on the ServiceNow platform
- Mastery in at least one ServiceNow suite (preferably ITSM or ITOM)
- Strong skills integrating ServiceNow with third party tools
- Strong knowledge in at least two process areas within the ServiceNow platform
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
Expectations
- Recognized subject matter expert in professional discipline
- Depth of knowledge and experience enables contribution in a more complex/critical environment
- Provide measurable input into new products, processes, standards, and / or plans
- Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
- Demonstrate deep expertise across at least one technology
- Able to architect and lead deployment of moderately complex solution
- Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising
- Participate in presales activities including scoping and positioning
- Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice
- Able to communicate beyond tactics and technology and can help customers management set strategic direction
- A reliable resource for marketing on thought leadership pieces for their practice
- Begin speaking at industry conferences
- Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
- Drive scoping, planning, and methodology for critical projects
- Work on complex issues
- Contribute to development of innovative and high impact solutions for complex client programs
- Provide measurable input into new products, processes, standards, and / or plans
- Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Manage the Customer Success Strategy program, focusing on CX strategy, strategic lifecycle programs, customer feedback, and digital journey optimization to improve customer retention and adoption metrics.
Top Skills:
Digital Community PlatformsGainsightMarketing Automation Tools
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Strategic Account Executive will sell SailPoint's Identity Security Solutions, exceed sales goals, manage customer relationships, and drive account growth through team collaboration and strategic planning.
Top Skills:
Salesforce
HR Tech • Information Technology • Professional Services • Sales • Software
The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.
Top Skills:
APIsAsanaJIRASaaSSalesforceZendesk
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
