Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a seasoned Senior Technical Program Manager to drive end-to-end execution, efficiency, and cross-functional alignment for complex R&D initiatives. As a Senior TPM, you will play a pivotal role in orchestrating the full product delivery lifecycle for our most critical programs, establishing best practices, and delivering high-impact projects that align with our product and business technology objectives. This role demands a blend of strategic vision, technical expertise, and hands-on program management, empowering teams to deliver on Toast’s ambitious roadmap.
Specifically, this role will focus on providing technical program management support for some of our most complex restaurant delivery initiatives, working with critical external partners.
A day in the life (Responsibilities)
As the execution backbone of the program, you will be responsible for:
- Execution Orchestration: Orchestrate the full product delivery lifecycle for cross-functional teams composed of engineers and product managers, driving end-to-end execution across all phases.
- Delivery & Milestone Management: Establish delivery timelines and proactively manage team performance against key milestones using industry-standard project tracking platforms (e.g., JIRA or similar tools) to ensure timely and high-quality delivery.
- Resource & Capacity Planning: Forecast resource needs and manage capacity planning to ensure the team is appropriately staffed and aligned with the strategic product roadmap and business priorities.
- Communication Hub: Serve as the central communication hub, providing clear, consistent, and timely updates to all stakeholders. Manage expectations and ensure alignment for both the core delivery team and executive-level business leadership.
- Risk Mitigation & Deep Dive: Employ advanced forecasting and risk management strategies to mitigate potential delays and dependencies. Dive deep into technical and operational details to rapidly identify and proactively address risks while keeping the big picture in mind.
- Process Excellence: Define and standardize processes, leveraging technical fluency to guide teams and establish best practices that foster continuous improvement across the program lifecycle.
What you'll need to thrive (Requirements)
- 7+ years of experience in technical program management, with a proven record of managing and delivering complex, cross-functional programs in a high-growth tech environment.
- Deep background in the Software Development Lifecycle (SDLC) and strong technical fluency, enabling effective partnership with engineering teams.
- Demonstrated experience with 3rd-party partner management/engagement and building strong, productive partnerships.
- Solid experience defining and tracking project progress using industry-standard tools like JIRA.
- Exceptional communication, interpersonal, and stakeholder management skills, with a history of effectively collaborating with technical, non-technical, and executive partners.
- Proven ability to build strategic frameworks, standardize processes, and drive multiple programs to successful completion with a sense of urgency.
- Adaptable and results-oriented with strong problem-solving skills, combined with the ability to make data-driven decisions.
What will help you stand out (Nonessential Skills/Nice to Haves)
- Food Tech Fluent: Possess a deep, intuitive understanding of food delivery technology, products, and systems.
- Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, etc.).
- Strong familiarity with Financial Technology systems (e.g., NetSuite, Zuora, RevPro, Vertex) or Sales/GTM systems (e.g., Salesforce) , and experience partnering with middleware/integration teams.
- AI Enthusiast: Eager to leverage the power of AI and explore its potential in program management or the restaurant technology space.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Similar Jobs at Toast
What you need to know about the Seattle Tech Scene
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
