SunSoft Online
Jobs
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
SunSoft Online
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Be an Early Applicant
Serve as the primary technical owner of a ServiceNow implementation for a state citizen-services portal. Manage the technical backlog, review vendor solutions, provide hands-on configuration and troubleshooting, translate business priorities into technical stories, lead upgrades and releases, and ensure compliance with accessibility, security, and state technology standards.
This is a remote position.
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Location: 100% Remote - but candidates must be in Pacific or Mountain time zones. Phoenix AZ / Arizona state agency
Pay Rate: Up to $54.00/hr bill (W2)
Duration: 1 year, contract-to-hire
Deadline: June 24, 2026
READ FIRST - please confirm before applying:
- 5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool.
- Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
- Eligible for full-time conversion. No visa sponsorship available.
- City and state must appear on your resume.
About the Role:
An Arizona state agency is building "AtoZ Arizona," a centralized citizen-services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions.
What You Will Do:
- Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
- Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
- Review and validate solution architecture, workflows, and technical decisions from vendor development teams
- Provide hands-on configuration/development support to troubleshoot and validate platform behavior
- Translate business priorities into technical stories, acceptance criteria, and execution plans
- Lead platform upgrade planning, release cycles, and modernization efforts
- Ensure compliance with accessibility, security, and state technology standards
Required:
- 5+ years ServiceNow in a technical role (developer, architect, or technical lead)
- Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices
- Ability to translate business requirements into technical stories and execution plans (must be evident on resume)
- Experience overseeing vendor development teams or external technical partners
- Strong communication with technical and non-technical stakeholders
Preferred:
- ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public-sector workflows
- Hands-on with Notifications, Catalog Items, Flow Designer, Integration Hub
- Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST
- Government / public-sector / regulated-environment experience
- Agile/iterative development experience
To Apply:
Reply with your resume showing your current city and state, and a brief note on your hands-on ServiceNow technical/development experience.
SunSoft Online - Connecting talent with opportunity since 2006.
Similar Jobs
Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
Build and maintain Databricks-based data platforms, including ingestion, transformation, storage, governance, data modeling, and serving pipelines. Establish medallion architecture standards, canonical data models, quality controls, lineage, schema evolution, and reliable batch or incremental processing. Improve pipeline observability, scalability, idempotency, and recoverability while moving curated data to systems such as ClickHouse. Collaborate across application and analytics teams to create durable, governed production datasets.
Top Skills:
Amazon AuroraAmazon RdsApache AirflowSparkBigQueryCdcClickhouseCloud Object StorageDatabricksDelta LakeIamOpenmetadataPostgresSnowflakeUnity Catalog
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Analyzes intrusions and adversary activity using endpoint and security telemetry, communicates findings to customers, conducts active and passive threat hunting, and researches emerging threats. The role also improves detection capabilities, investigates cloud and identity activity, builds tools, and collaborates with cybersecurity teams to protect customer networks from threat actors.
Top Skills:
Ai TechnologiesAWSAzureCrowdstrike Product SuiteEdrFalcon EndpointIamKibanaLogscaleSplunk
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Build and improve the Enterprise AI operating model through AI-enabled processes, operational reporting, knowledge management, stakeholder forums, intake governance, and asset registry oversight. The role translates complex program information into executive narratives, coordinates decision-making, enables cross-functional alignment, and continuously improves planning, prioritization, governance, communication, and execution mechanisms.
Top Skills:
Ai PlatformsGenerative Ai
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
