Servicer Performance Manager

About Us

At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence.

Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.

To learn more about us, visit www.financeofamerica.com

Purpose of Role

Responsible for the relationship with Finance of America Reverse's sub servicing mortgage vendor. Owns the overall relationship health with vendor, monitors performance and supports internal business partners on any needs or initiatives that are required from the sub servicing vendor.

Key Responsibilities and Expectations

• Owns overall management, relationship and coordination with sub servicing vendor.
• Builds dynamic relationship with vendor while driving focus to maximize portfolio performance.
• Works with internal business partners on any new servicing requirements needed from sub servicing vendor.
• Monitors vendor performance and facilitates discussions around performance/process improvement.
• Conducts monthly portfolio performance reviews with sub servicing vendor.
• Partners with internal stakeholders to drive key initiatives and change with vendor.
• Acts as subject matter expert as to vendor contract and ensure vendor is meeting terms.
• Resolves complex problems or transactions and responds quickly utilizing, policies, guidelines or processes.
• Participates in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Communicates results and business impacts of initiatives to stakeholders within and outside of the company.
• Performs other related duties as assigned by management.

Education - Required 

• BS - Bachelor of Sciences

Qualifications - Experience/Skills/Competencies

• At least 5 years of experience in the mortgage servicing industry. 
• Demonstrated leadership oversight of program and project management as well as change management. 
• Excellent analytical and complex problem-solving skills, 
• Experience utilizing strong change management techniques 
• Working knowledge and experience with Microsoft Office; Word, Excel, PowerPoint and Visio 
• Create and maintain a culture where open communication, teamwork, positive re-enforcement and high performance is expected. 
• Strong interpersonal skills and must be a team player.
• Proven track record in leading a fast paced and highly visible organization.
• Ability to utilize strategic thinking when making decisions.

Qualifications - Education - Preferred

• Business, Finance, or equivalent field.

Compensation

The base salary range for this position is ($95,000- $115,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for the job opportunity is 5/1/2026.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.