Shelter Monitor

Shelter Monitor

True Hope

Posted on: 02/04/26

Location: 1714 E Yesler Wy Seattle WA 98122

Hours: PT 24hrs Saturday and Sunday 8am-8pm

Reports To: Shelter Operations Manager

Pay Range: $21.90 - $28.34

Position Type: Non-exempt, unionized position (OPEIU 8).

This position monitors activities at the Shelters and maintains a safe environment for all Program Participants. This position also provides emergency coverage as needed and works closely with other Shelter Monitors, and the Shelter Operations Manager.

Responsibilities: 

• Assist clients/participants in completing intake and exit paperwork.

• Monitor individuals entering and exiting the shelter and enforce guest policy.

• Maintain logs and complete incident reports. 

• Handle donations. 

• On-site presence in the shelter, provide assistance to the program participants. 

• Monitor activities, safety, security and cleanliness in the shelter. 

• Perform light-maintenance and janitorial of common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the shelter. 

• Prepare vacant units including light maintenance and cleaning and painting.

• Cleanup any biohazards with appropriate Personal Protective Equipment (PPE). 

• Respond to program participants' concerns and questions. 

• Provide info and feedback to Shelter Operations Manager on on-going operations and the welfare of program participants. 

• Respond to emergencies, perform grounds checks. 

• Call 911 in case of emergencies such as fire or injuries.

• Alert LIHI staff and management of incidents, safety concerns and other related issues.

• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). 

• Foster a clean and safe environment. 

• Engage with assigned training and comply with training deadlines.

• Utilize PPE Equipment and follow PPE protocols.

• Other duties as assigned.

Minimum Qualifications:

• Ability to work with minimal supervision.

• Ability to work with people with sensitivity to cultural, race, gender, mental health and class issues

• Problem solving and conflict resolution skills.

• Basic computer skills

• Able to read, write and communicate in English.

Preferred Qualification: 

• Experience providing services to low-income and/or people experiencing homelessness. 

• One year maintenance, customer service and/or direct service.

Other Requirements: 

• Must have access to reliable transportation. 

• Must pass criminal background checks and drug screening.

Typical Physical Requirements for this type of position

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.