Site Reliability Engineer - Remote

Requisition Number: 2361712
Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.
We are seeking a Site Reliability Engineer to join our Optum Serve team. In this remote role, you will build, maintain, and operate our AWS-hosted platform to support critical government healthcare services. You will work closely with development teams to identify and measure SLOs, SLAs, and SLIs, ensuring high availability, performance, and scalability. This is an exciting opportunity to implement advanced automation, self-healing mechanisms, and robust monitoring to improve production systems and ensure seamless service delivery.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Build, maintain, and operate the AWS-hosted platform
• Work closely with development teams to identify and measure SLOs, SLAs, and SLIs
• Contribute to the development of platform services including architecture, provisioning, configuration, deployment, and support
• Integrate applications with centralized logging, metrics dashboards, instrumentation, incident monitoring, and management tools
• Participate in an on-call rotation for incident resolution for the platform and any dependent components
• React to production deficiencies by continuously implementing automation, self-healing systems, and real-time monitoring
• Maintain and improve operational tooling and frameworks
• Perform root cause analysis and deliver swift resolution for tools and automation failures
• Build, integrate, and administer systems and tools that enable engineering teams to observe their applications in production with autonomy (Dashboards, APMs)
• Automate alerts for metrics on performance, cost, vulnerabilities, risk, and compliance violations
• Conduct comprehensive postmortems after production issues to drive continuous platform improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 2+ years of experience building, maintaining, and operating platform infrastructure within AWS (specifically with EC2, VPC, IAM, Lambda, S3, and CloudWatch)
• 2+ years of experience with Infrastructure-as-Code (IaC) using Terraform, AWS CloudFormation, or CDK
• 2+ years of experience with Linux system administration and shell scripting
• 1+ years of experience building or managing CI/CD pipelines using Git and GitLab
• 1+ years of experience monitoring and alerting with tools such as CloudWatch or Dynatrace
• 1+ year of scripting experience in Python or PowerShell

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science or related field
• Experience utilizing AI-driven anomaly detection in CloudWatch for proactive issue resolution
• Experience with automation of patching and scaling using predictive models
• Experience supporting infrastructure for AI-based applications
• Demonstrated understanding of federal security and compliance frameworks, such as FedRAMP Moderate or NIST 800-171
• Familiarity with containerized workloads (e.g., ECS, EKS)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.