SOC Operator

We are currently looking to hire a SOC Operator to join our team embedded with our client in Seattle! This position requires working onsite at our client's Headquarters in Seattle, WA.

*The position requires working on-site full-time. This role follows a Tuesday–Wednesday and Friday–Saturday schedule, with hours from 2100-0745 (9:00 PM to 7:45 AM). Days off are Sunday, Monday, and Thursday.

JOB DESCRIPTION

We are seeking a skilled security professional to join our Security Operations Center (SOC) as a SOC Operator. The SOC Operator is responsible for assisting personnel in all concerns that pertain to safety and security for locations around the globe. This role requires the ability to operate at the tactical and operational levels, managing and supporting highly confidential operations. The SOC Operator will utilize an integrated security platform, including CCTV, access control, and alarm systems, to analyze and communicate potential threats to people, property, and brand assets. The SOC Operator will utilize analytical skills, attention to detail, and the ability to remain calm under pressure, all under the guidance of the SOC Supervisor in a 24/7 environment.

RESPONSIBILITIES

• Review CCTV footage, investigate alarms, and respond by sending security patrol, or alerting Fire services or Police as needed.
• Assist employees in all concerns that pertain to client safety and security
• Monitor travel safety and security of the client’s employees
• Notify and coordinate corporate response by distribution of advisories and other communications
• Intake, triage, and respond to active security incidents
• Notify senior managers and partner teams of relevant security incidents, often seeking guidance that informs subsequent step actions in support of the security response 
• Author, review, and publish security incident case products
• Engage with response stakeholders to dispatch local security resources, collect and share information, and document incident details
• Manage multiple area access management security workflows crucial to operational success
• Provide back-up, support, and on-call function as needed
• Perform other related duties and special projects as required
• Gather and prepare reports on individual and team performance metrics
• Conduct ongoing review of multiple systems and sources to detect potential risks and proactively audit access control system connections to identify potential misconfigurations
• Cultivate an intimate understanding of space functions, owners, and occupying organizations that will allow the applicant to apply the principle of least privilege (PoLP) to individual permissions

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required
• Associate’s degree or 3 years of equivalent work experience in the Military, Law Enforcement, Government, and/or Corporate Security
• Strong Customer Service skills
• Excellent written and verbal communication skills
• Ability to read, write, and speak clearly in English
• Strong team player
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Proficient in Microsoft Windows and Office Suite
• Able to analyze both qualitative and quantitative metrics
• This is a full-time on-site position. Days and hours of work are Monday through Sunday, hours based on team size and historical alarm volume data trend analysis. Evening and weekend work may be required as job duties demand
• Must be able to legally work in the country where this position is located without visa sponsorship
• Must be a U.S. Citizen
• Must pass the Basic Operator Course Exam

PREFERRED QUALIFICATIONS

• Prior experience in a Security Operations Center, TOC, or similar
• Bachelor’s degree in Emergency Management, Political Science, Criminal Justice, or related
• Experience with security systems, including alarm monitoring, electronic access control, and CCTV
• Ability to multitask in a fast-paced, at times-stressed work environment
• Lenel access level management skills
• Comfortable with a high-tech work environment and constant learning of new tools and innovations
• Data entry or coding skills.
• Root cause analysis skills

COMPENSATION & BENEFITS

• Employer-provided Medical, Dental, & Vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 7 paid holidays 
• Paid leave (vacation, sick, parental) 
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities