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As a Solution Architect, you'll lead technical projects, educate clients on product architecture, and develop solutions while utilizing your software development expertise.
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PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
- Work with customers to identify business and technical requirements
- Architect and scope solutions which meet business and technical requirements
- Present solutions and conduct demonstrations
- Create proposals and respond to functional and technical elements of RFIs/RFPs
- Collaborate with sales, partners and internal teams to provide clients with CX solutions
Requirements
- Ideal candidate must be self-managed with a proven track record in professional services and software sales
- 5+ years of speech-based IVR development experience
- Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
- Knowledge of contact center infrastructure
- Experience with large contact center implementations
- Strong presentation skills
- Excellent verbal and written communication skills
- Available to travel
- BS in Computer Science or Information Systems is strongly preferred
Salary is DOE and is extremely competitive.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
