Are you passionate about combining technical expertise with customer-centric problem-solving to make a real impact? As a Solutions Engineer on our team, you will play a crucial role in driving customer success by supporting the pre- and post-sales customer journey. You will collaborate closely with our sales, support, and product teams to deliver tailored solutions that meet the needs of K-12 school districts. This position requires a blend of technical expertise, problem-solving skills, and the ability to establish strong customer relationships. You will be a key resource for ensuring that our solutions are effectively implemented, configured, and utilized to their fullest potential. If you're ready to make a difference and be a trusted partner for schools nationwide, this is the opportunity for you!
ABOUT THE ROLE - Key Responsibilities
- Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements.
- Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals.
- Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices.
- Technical Escalation: Work closely with the Support team to address and resolve complex technical issues.
- Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations.
- Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement.
- Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful
- Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations.
ABOUT YOU
You bring a unique blend of technical knowledge, customer focus, and communication skills to the role. You are passionate about helping schools and educators succeed and thrive in a dynamic environment. The following skills and experience will set you up for success in this position:
- User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console.
- Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions.
- Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus.
- Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech.
- Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor.
- Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally.
- Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits.
- Sales Support Experience: Prior experience providing technical support in sales is advantageous.
- Collaborative and Independent: Adept at working both independently and as part of a team.
Note:
- This role will require up to 15% travel for client meetings, industry events, and occasional team gatherings
- Sponsorship is not provided for this position.
At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.
We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.
ABOUT OUR ATX HQ
If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)
Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.
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