Specialist, Services and Subscription Renewals

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
The Presidio Specialist, Services and Subscription Renewals your primary role is to drive growth in Presidio’s OEM service contract renewals through building strategic relationships with clients, driving expansion opportunities, and upselling to strategic premium offerings.  This role will provide a high-touch engagement with a select group of clients and be responsible for managing the renewal business through the lifecycle including tracking renewal timelines, creating renewal quotes/proposals, participating in driving Services EA opportunities, managing the data throughout the term, and processing renewal orders.  This role demands a highly autonomous professional who demonstrates relentless ownership of customer challenges, applies creative problem-solving skills, replaces barriers with solutions, and ensures customer success through effective solution delivery. The Specialist works directly with Account Executives, clients, and OEMs, as well as cooperatively with internal cross functional teams to ensure success of the renewals practice.

Responsibilities include:

• Maintain subject matter expertise in OEM offerings and buying programs
• Proactively manage all OEM renewals and timeline for targeted account base (with exception of Cisco)
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
• Participate in internal and external/OEM strategy meetings relating to renewal (i.e. multi-year, transition to Enterprise Agreements and additional strategic programs)
• Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
• Review and reconcile end-user’s HW/SW inventory for the purpose of contract and proposal accuracy
• Triage Third-Party services related questions and issues both internally and externally
• Liaise with cross functional teams including Asset Management, Data Warehouse, and Inside Sales to promote overall Account success
• Accurately forecast renewals pipeline in conjunction with Account Executives
• Collaborate with manufacturer reps to secure best pricing, ensure timely renewals and accurate forecasting
• Prepare and process orders utilizing internal tools
• Track orders to completion, escalate as required, and ensure accurate booking
• Review and maintain internal install base reporting to drive improved accuracy and on-time renewals
• Be the primary point of contact to procurement for all contract related questions
• Data Entry for contract related items and asset management as needed
• Client specific custom reporting as needed from the customer
• Complete accountability for issue resolution on all contract and asset customer challenges
• Triage requests from customer procurement to provide initial solution
• Correlation across the lifecycle including quote, order, invoicing, taxing, and shipping to resolve any discrepancies
• Prepare and deliver Quarterly Business Reviews to clients as required

Required Skills and Professional Experience

•  Bachelor’s degree or equivalent experience and/or military experience   
• Ability to work jointly with cross functional teams
• Multitasking and attention to detail
•  Organization and time management
• Ability to develop relationships
• Strong Problem-Solving Skills
• Personal Accountability for Customer Outcomes
• Superior customer service and relationship skillset
• Self-Driven and highly motivated individual
• Creativity to solve customer challenges
• Must have strong knowledge of MS Excel and MS applications

Preferred Skills and Professional Experience

• 3+ years’ experience in a support agreement renewal role
• Knowledge of OEM Services and distributor related tools

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

*****

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

 #LI-LM1