Apply and reconcile customer payments (ACH, wires, lockbox), process adjustments/refunds, resolve posting discrepancies, maintain controls and documentation, train AR staff, support process improvements and stakeholder communications.
About the Team/Role A Senior Accounts Receivable Specialist is responsible for verifying and posting routine and complex paymentsreceived from customers in an accurate and timely manner. This involves working with a variety of financialinstitutions and posting systems. They may process adjustments, refunds, or perform account reconciliations.
Hours of operation: 10a to 7p EST
How you'll make an impact- Ensures that payments received from customers are applied accurately and promptly to accounts, based on SLOs.
- Processes and records all payment types, including ACH, wires, and lockbox activity.
- Reconciles payment discrepancies by working closely with Receivables, Customer Service, and other internal stakeholders to ensure that issues with customer postings or misapplied payments are resolved promptly with no customer disruption.
- Responsible for processing adjustments, write-offs, and refunds.
- Performs research on various accounting processes, including reconciling discrepancies in bank accounts against system data.
- Supports the Team Leader with creating, maintaining, and executing processes and procedures that incorporate controls to mitigate financial risk while emphasizing efficiency, timeliness, and accuracy of transactions.
- Monitors shared inboxes to research inquiries and communicate findings to internal teams, ensuring all correspondence meets established turnaround times.
- Responsible for training other AR Specialists.
- Maintains advanced knowledge of systems and processes across multiple lines of business.
- Partners with Quality Assurance to maintain robust, efficient process documentation.
Experience you'll bring Bachelor’s degree or a minimum of 3 years of related work experience.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $23.30 - $26.30- Robust accounting, analytical, and problem-solving skills.
- Advanced knowledge of PC based application software with an emphasis on Google Sheets.
- Drives process improvements and innovation, demonstrates in-depth knowledge of industry trends, and actively mentors others while pursuing advanced expertise.
- Excellent time management, prioritization, goal setting, planning and work scheduling skills, and demonstrated project management capabilities and the ability to drive work to completion on schedule.
- Advanced attention to detail.
- Must successfully pass a background investigation.
- Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.
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