Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.
Who You Are
You've got real experience with AI-driven automation — auto-triage, self-serve resets, agentic workflows that knock out the repetitive stuff before a human ever touches it. But you also know which requests need a real person, and you handle those with the right level of human attention. Figuring out what to automate and what to hand off to a human is a judgment call, and you're usually right.
This isn't a queue-sitting job, and we don't want automation that makes people feel like a number. If you like the idea of building tools that unblock a coworker in ninety seconds while still knowing them by name, we'd love to talk.
About the RoleIn this role, you will be responsible for:
- Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration — provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and the inevitable "I got a new phone and can’t log in" tickets
- Build and maintain AI-assisted support workflows to auto-resolve common requests, with intelligent triage/routing, and self-serve flows
- Administer our AI tooling stack (Claude Enterprise, MCP connectors, and similar) for the whole company: seat provisioning, connector troubleshooting, usage monitoring, and being the calm voice in Slack when a third-party outage isn't actually us
- Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) — patching, security baseline enforcement, hardware lifecycle (replacements, loaners, offboarding pickups), and diagnosing the weird stuff
- Administer Google Groups/distro lists and email hygiene — access requests, safe-sender/allowlist changes, and a first line of defense on phishing reports
- Support onboarding and offboarding automation so new hires have working accounts on day one and departing employees are fully, cleanly deprovisioned
- Partner with Security & Compliance on access reviews, basic incident triage, and making sure "fast" and "correct" aren't in tension
- 5+ years in IT support/systems or similar roles, with real ownership of the tools, not just ticket-closing
- Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration
- Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets
- A track record of building automation or self-serve tooling that improves employee IT experience
- The judgment to know when automation is the right answer and when a person needs a person — and the writing/communication skills to make interactions feel personal, even the automated ones
- Comfort owning ambiguous, cross-functional problems without a lot of hand-holding
- Software development experience (scripting, internal tools, or full stack apps)
- Hands-on work with agentic AI workflows and MCP servers
- Compliance-adjacent experience (SOC 2, ISO 27001, or similar frameworks) and comfort with compliance platforms like Vanta
Learn more about Swoogo, how we work, and our Perks & Benefits.
Swoogo is committed to providing a work environment free from discrimination, sexual harassment, and all forms of abusive conduct. We do not tolerate harassment or discrimination of any kind—whether committed by managers, peers, clients, or vendors. We strictly comply with all applicable employment laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA).
Similar Jobs
Cybersecurity
Provides advanced internal IT support across identity, devices, software, SaaS, and workplace applications. The role resolves complex employee technology issues, manages support workflows, builds AI-assisted automations and self-service resources, analyzes support metrics, and improves onboarding, access, device, and software processes. It also coordinates with security, infrastructure, endpoint, identity, and enterprise systems teams while supporting distributed employees across time zones.
Top Skills:
AIAPIsAutomationConsoleEndpoint ManagementIdentity And Access ManagementKnowledge BasesMachine LearningSaaSScriptingService CatalogsTicketing SystemsTinesWorkato
Artificial Intelligence • Insurance • Software • Automation
Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.
Top Skills:
1PasswordClaudeConsole.Com (Aria)Google WorkspaceLinuxmacOSMfaMobileNotionOauthOktaRipplingRisottoSAMLScimShell ScriptingSlackSnipe-ItSsoUnthreadWindowsZoom
Fintech • Payments • Software • Financial Services
Own the full sales cycle for mid-market commerce merchants across Cash App Pay and Afterpay, from prospecting and discovery through negotiation, contracting, launch, and handoff. Build pipeline, develop account plans and business cases, negotiate commercial terms, coordinate cross-functional deal teams, maintain Salesforce forecasts, deliver revenue targets, and provide market feedback. The role requires strong B2B sales, executive relationship-building, commercial judgment, technical fluency, and willingness to travel.
Top Skills:
AfterpayCash App PaySalesforce
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
