Sr. Manager, Business Operation - Process

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Sr. Manager, Process Engineering, & Strategy Management 

Position Summary 

F5 is seeking a Sr. Manager, Process Engineering, & Strategy Management to lead how engineering work is designed, standardized, and run across the organization. Engineering at F5 spans products, platforms, and geographies. What has not kept pace is a shared operating system: consistent standards for planning, execution, documentation, and measurement. The result is uneven process quality, tool sprawl, and too much tribal knowledge. 

This leader will partner with Product and cross-functional teams to design organization-wide strategies, define the standards those strategies require, audit compliance, and embed consistent processes into the tools people already use. The role sits at the intersection of strategy, operations, and internal technology and reports to the VP, Engineering and Strategy. You will translate leadership intent into an agenda, run the cadence that keeps the organization accountable, prepare decision-ready materials, and drive follow-through across Technical Program Management, AI Enablement, Tools & Data Visualization, Product, and the engineering organizations they serve. 

This role focuses on workflow and systems design rather than running delivery programs. Success comes from creating scalable process standards, turning those standards into business and tool requirements, enabling the teams that implement them, and building a Process Engineering function that can audit adoption and improve the system over time. You will hire and lead a team spanning tooling product management, UI/UX for internal platforms, and process and data audit. 

You will 

• Establish process principles, standards, and roadmaps that guide planning, execution, documentation, measurement, and continuous improvement across product and platform engineering. 

• Partner with Product and cross-functional leaders to design strategies that are practical to adopt — then audit compliance and close the gaps. 

• Translate process intent into tool requirements, workflows, and guardrails so the standard way of working is the default way of working in Jira, Confluence, internal platforms, and BI surfaces. 

• Serve as a strategic thought partner to the VP, Engineering and Strategy: frame choices, surface tradeoffs, facilitate leadership discussions, and follow through until outcomes have owners. 

• Drive alignment across Technical Program Management, AI Enablement, Tools & Data Visualization, Product, and engineering leadership without relying solely on reporting lines. 

• Build, coach, and set the bar for a new Process Engineering team spanning tooling product management, internal UI/UX, and process and data audit. 

• Champion change, enablement, and a lightweight governance model so standards scale — and unused process gets retired. 

Primary Responsibilities 

Strategy, operating cadence, and executive partnership 

• Design and run the operating rhythm for Engineering Operations and Strategy — staff meetings, quarterly planning, initiative reviews, and leadership communications — so priorities stay visible and accountable. 

• Translate organizational priorities into actionable plans with clear goals, workstreams, milestones, and owners. 

• Prepare decision-oriented reports, dashboards, and presentations for senior leadership; improve the quality of performance discussions rather than adding status theater. 

• Plan and facilitate senior leadership meetings and cross-functional working sessions: create structure around complex topics, surface decisions, and lock ownership and next steps. 

• Handle sensitive business and personnel information with discretion. Synthesize signal from a noisy environment and keep leadership focused on the few things that matter. 

Design how workflows 

• Map end-to-end engineering workflows, identify friction and local workarounds, and design scalable standards that reduce complexity instead of adding process. 

• Establish workflow standards, design principles, and process frameworks for intake, prioritization, delivery, documentation, and operational metrics. 

• Recommend changes to policies and procedures that affect Engineering Operations and the broader engineering organization. 

• Shape future-state operating models with Product, Program Management, and engineering partners so “good” is explicit and repeatable. 

Compliance, audit, and performance 

• Build a lightweight governance and audit practice: assess adoption of standards, identify exceptions, and drive corrective action without creating a police function. 

• Lead process and data audit work, including documentation quality, data completeness, and the integrity of the metrics leadership uses to run the business. 

• Develop KPIs, scorecards, and feedback loops that show whether standards are adopted and whether they are actually improving speed, quality, or clarity. 

• Use findings to retire unused process, simplify what remains, and raise the floor of execution quality over time. 

Embed process into tools and systems 

• Turn process design into business requirements for internal tools, automation, and visualization — then stay close to implementation until the workflow is live. 

• Direct Tooling Product Management on vision, backlog, and adoption for embedding process into internal tools, in partnership with Tools Engineering, Data Visualization, and Atlassian architecture. 

• Guide UI/UX for internal tools and BI surfaces so complex engineering and operational data is usable by technical and non-technical partners. 

• Partner with AI Enablement so automation and AI-assisted workflows reinforce the same standards rather than creating a second operating system. 

• Influence tooling and systems priorities so technology investment follows the operating model, not the other way around. 

Team leadership 

• Hire, coach, and performance-manage a distributed Process Engineering team: Tooling Product Management (United States), UI/UX for internal tools (India/Mexico), and Process and Data Audit (India/Mexico). 

• Set priorities, goals, and an operating rhythm for the team. Create career paths for early- and mid-career talent. 

• Build organizational capability in process design, workflow standards, and transformation leadership. Model F5 Behaviors. 

Change leadership and enablement 

• Drive adoption through communications, training, knowledge management, and measured change management — not policy memos. 

• Influence without direct authority across Directors and Senior Directors who own delivery; resolve barriers and keep shared priorities moving. 

• Represent Engineering Operations in cross-functional forums and keep Product, Program Management, and engineering partners aligned. 

• Collaborate and thrive in a fast-paced, high-performance environment. 

Skills and Qualifications 

Knowledge, Skills and Abilities 

• Demonstrated ability to set process and operating-model strategy across team boundaries and influence senior engineering and product leadership. 

• Judgment, discretion, structured thinking, and executive facilitation, with the ability to make senior leaders more effective without becoming a bottleneck. 

• Proven success designing and improving business or engineering processes across complex, cross-functional organizations — and embedding those processes in systems, not only in documents. 

• Exceptional written, verbal, and presentation skills; able to translate complex information into practical recommendations for senior audiences and into standards engineers will actually use. 

• Comfort working at the intersection of strategy, operations, and internal technology: workflow design, business requirements, Atlassian or equivalent platforms, automation, and BI/visualization. 

• Experience hiring and leading mixed-seniority, geographically distributed teams, with a track record of coaching and setting a high quality bar. 

• Analytical and data-literate: can baseline current state, define KPIs, and use evidence to decide what to standardize, automate, or stop doing. 

• Change leadership without relying solely on authority: stakeholder management, conflict resolution, and the interpersonal skill to land decisions in a matrixed engineering organization. 

• High agency in ambiguity; able to create order, prioritize ruthlessly, and follow through in a fast-paced environment. 

• Handles confidential business and personnel information with professionalism. 

Required 

• Bachelor’s degree in engineering, Computer Science, Business, Information Systems, Operations, or a related field, or equivalent experience. 

• Typically, 10+ years of progressive experience in engineering operations, business systems and workflow, process excellence, strategy and operations, technical program management, management consulting, or a related discipline, including 3+ years leading people. 

• Experience in a software product engineering environment. 

• Demonstrated experience designing standards, workflows, or operating processes and driving adoption across multiple teams or business units. 

• Experience partnering with Product, Engineering, and technology or tools organizations to deliver measurable outcomes. 

Preferred 

• Experience standing up a new function or team, or building capability in process design, workflow, or business systems. 

• Familiarity with Atlassian (Jira, Confluence, or equivalent), workflow design, internal developer or operations tooling, and reporting/BI platforms. 

• Experience with change management, enablement, and organization-wide adoption of new ways of working. 

• Lean, Six Sigma, or comparable continuous-improvement training — useful, not a substitute for shipping process into tools. 

• Experience as a strategy and operations partner supporting a VP or SVP, or similar work translating leadership priorities into execution. 

• Experience using automation or AI-enabled workflows to simplify work, in partnership with technical teams. 

 #Li-JB1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].