Sr Product Manager- Payments

Innovate in Charlotte
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
Your Impact
The Sr Product Manager owns the vision and strategy, roadmap, and feature definition for large cross-functional and/or highly complex products. Responsibilities include defining the roadmap as well as planning and managing products and product features through the product development process. This role manages the product backlogs for a product group while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. Finally, this role identifies and manages projects with a high level of autonomy. The role manages multiple product designs at any given time while partnering closely with the business to understand pain points and develop the go-to-market strategy.
What You Will Do
As Senior Product Manager, Payments, you will drive the strategy, roadmap, and execution of capabilities that enable reliable, secure, and seamless payment authorization across Lowe's store and digital experiences. You will partner with engineering, business stakeholders, and external payment providers to improve authorization performance, reduce payment friction, and strengthen platform resilience. Success in this role requires balancing payment customer experience, fraud risk, and operational reliability while translating complex payment challenges into measurable product outcomes.

• Drives the vision and direction for the product, with support from product leaders. Finalizes the directional path by focusing on product value delivered in line with objectives and key results (OKRs). Drives product execution through a proactive cross-functional approach with relevant teams.
• Works through ambiguity to build OKRs for products that support product portfolio and organizational OKRs and aligns with business partners.
• Works with other product managers and business leaders to understand trade-offs and prioritization of features based on overall product vision. Establishes feature design trade-offs to drive critical/mass adoption.
• Defines customer/user experience that have impact to products at the domain level.
• Understands competitive trends within given product. Identifies opportunities to drive innovative customer experiences.
• Leads agile ceremonies and works with the team to clarify expectations and enables the scrum team to continually learn and improve.
• Engages teams to ensure usable, viable, and feasible products. Prioritizes effectively and communicates how user value is being delivered according to the product roadmap.
• Establishes product advocacy and builds influence amongst the product team, business partners, and directors.
• Serves as an expert in their product. Influences the direction of a well-defined product. Participates in aligning necessary work from partners to achieve the value of their product.
• Participates in product marketing and uses it to drive deep understanding of the assigned product with peers and leaders. Provides input to develop product market-fit strategies.
• Owns and drives product plans for a defined scope of the product. Leverages data to help drive alignment.
• Defines objectives and data required for analytics needed either independently or in conjunction with business partners for their product which is well defined. Leverages product analytics and insights.
• Defines key metrics of the product and consistently monitors health and business impact of the product. Partners with engineering to build tracking/monitoring needed to get to the data.

Minimum Qualifications

• Bachelor's degree in business, marketing, engineering, communications, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 5 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing
• 3 years of experience in product and/or experience management
• Experience in an agile software environment with strong writing ability
• Experience working cross-functionally in a large organization with senior leadership
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables

Preferred Skills/Education

• Experience owning products or platforms supporting payments in high-volume retail, e-commerce, banking, or payment-processing environments, including card-present and card-not-present transactions.
• Strong understanding of the payments ecosystem, including payment gateways, processors, acquirers, card networks, and issuers.
• Experience leading complex payment integrations or platform modernization initiatives, including migration planning, launch readiness, and coordination with external payment partners.
• Experience defining product requirements for payment APIs, processor integrations, and transaction routing.
• Familiarity with network tokenization, digital wallets, stored credentials, and the payment transaction lifecycle, including authorizations, captures, reversals, and refunds.
• Master's degree in business administration or a related advanced degree.

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.