Sr. Product Operations Analyst

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

We are seeking a Sr. Product Operations Analyst to own the operating infrastructure of our product organization. Your mission is to bring consistency and rigor to our product development lifecycle (SDLC) by ensuring all teams adhere to established processes, templates, and documentation standards.

This is a high-autonomy role for a senior specialist who lives in Jira and thrives on operational execution. You will be responsible for ensuring that PRDs, business cases, and solution designs are complete before work moves to engineering. You aren't just coordinating meetings; you are enforcing the standards that allow our product teams to hit their targets and deliver roadmaps on time.

What You’ll Do

• Process Enforcement: Audit Jira tickets across all product lines to ensure PRDs, business cases, and solution designs are complete and meet our "Ready for Dev" standards before work moves to engineering.

• Accountability: Hold Product Managers accountable for documentation completeness and process adherence. You will flag missing information and inconsistencies directly to product leadership.

• Jira Administration: Serve as the primary expert for Jira. You will manage workflows, maintain backlog health, and ensure Jira hygiene across the organization so that engineering never stalls due to poor ticket quality.

• Roadmap & Reporting: Provide Product Leadership with daily and weekly visibility into roadmap adherence. You will be the primary source of truth for how work is moving through the pipeline and whether we are hitting our sprint and release targets.

• Workflow Optimization: Identify gaps and bottlenecks in our current rhythm of business. You will suggest and implement practical enhancements to workflows to improve speed and quality.

• Knowledge Management: Own our documentation infrastructure in Notion. Ensure all templates, artifacts, and decision logs are centralized, organized, and accessible.

• Report to Leadership: Provide daily and weekly reports to the Head of Product. You will be the primary source of truth for how work is moving through the pipeline.

You Might Be A Fit If:

1. You are a Jira Power User: You have expert-level knowledge of Jira configuration and workflows. You find satisfaction in a perfectly organized development pipeline and a backlog that engineering can actually trust.

2. You Can Enforce Standards: You are comfortable holding Product Managers accountable to our SDLC process. You have the backbone to flag missing PRDs or incomplete tickets to leadership to ensure quality.

3. You are an SDLC Optimizer: You can audit our current workflows, identify where work is stalling, and suggest practical improvements to increase our release predictability and speed.

What You’ll Bring

• 3+ years in Product Operations, Program Management, or a similar execution-focused role within a SaaS company. Experience in a small-to-medium, high-growth environment with multiple product lines is highly preferred.

• You must have expert-level knowledge of Jira configuration, workflows, and reporting. You should be comfortable using Jira automation to reduce manual overhead.

• You are comfortable enforcing standards and holding team members accountable. You are direct in your communication and disciplined in your approach to process.

• You understand the mechanics of software development and what a high-quality hand-off between Product and Engineering looks like.

• A self-sufficient professional who can take ownership on Day 1 with minimal oversight.

• Proficiency with data tools (e.g., Omni, SQL) and documentation platforms (Notion) to maintain institutional knowledge.

• Experience using AI tools to automate repetitive tasks and improve output quality.

• Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.

• Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

For US Employees:

• 401K with company matching, as well as financial planning education and resources.

• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.

For LATAM Employees:

• Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.

• Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.

• We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.