Supports telecom sales through technical presentations, demonstrations, evaluations, training, pre- and post-sales customer visits, lab and field trials, troubleshooting, installations, implementations, and proposals. Manages assigned accounts and partners, collaborates cross-functionally, and ensures delivered products meet customer requirements. The role requires extensive travel and expertise in networking, voice, video, wireless, security, and related telecom technologies.
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Job Summary
The Sales Engineer will be responsible for supporting field engagement activities including; overview presentations, pre and post sales visits, assisting with lab and field trials, and troubleshooting, training, installing, implementing, and providing other customer support as needed.
Duties and Responsibilities- Direct account and partner responsibilities for assigned territories.
- Maintain a current knowledge base and skills set including; relevant competitive solutions sets, ADTRAN product specifications, performance criteria, end-user applications, and customer requirements.
- Provide technical and sales support including demonstrations, evaluations, and training for accounts in assigned territory and perform technical presentations for customers, partners, and prospects.
- Assist in the development of formal sales plans and proposals for assigned opportunities.
- Work cross-functionally with Proposals, Marketing, Corporate, Engineering, etc. to ensure that information is consistently up-to-date and accurate.
- Participate in strategic meetings with cross-functional members in order to identify issues, client requirements, product requirements and direction, processes, and timelines of final products to be delivered to clients.
- Maintain a current knowledge base of and consistently convey ADTRAN brand and company specifics, competitive customer solutions, as well as product strengths and weaknesses.
- Ensure the final deliverable product is functional, meets the customers’ needs, and upholds the ADTRAN brand as well as maintaining a professional and positive image of the ADTRAN brand
- Other projects and tasks may be assigned to accommodate the changing needs of the department and the Company.
- Bachelor’s Degree (B.S./B.A.) or equivalent experience required.
- 5+ years of related experience required.
- Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), and/or Advanced Technology Support Program (ATSP) preferred.
- Extensive travel required: 60% or more out of office, 40% or more overnight stays.
- ADTRAN and Cisco product experience (or relevant experience in key competitor products) as well as Pre-Sales technical support experience preferred.
- Working knowledge and demonstrated experience with IP Routing, Ethernet Switching, VoIP, IP Telephony, VPN, Security, 802.11 Wi-Fi, Remote Access, Voice/Video, LAN & WAN, baseline SE, and Transmissions Systems preferred.
- Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), and/or Advanced Technology Support Program (ATSP) preferred.
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