About Zscaler
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role
We are looking for a Senior Site Reliability Engineer to join our team in a remote (East Coast) capacity, reporting to the Sr. Manager, Site Reliability Engineering within the Zero Trust Exchange department. In this role, you will be responsible for all aspects of the Zscaler production data center services, including server operating systems, storage, and supporting systems. You will be an instrumental part of the Zscaler Cloud Operations team responsible for the availability, latency, performance, efficiency, monitoring, and emergency response.
What you’ll do (Role Expectations)
- Expertly navigate networking principles, firewalls, and load balancing solutions to ensure robust infrastructure performance
- Partner with Software Engineering and Infrastructure teams to design, implement, and deploy comprehensive end-to-end monitoring solutions
- Execute seamless patches and upgrades, ensuring all administrative tools and utilities remain current and high-performing
- Proactively monitor applications and services, participating in an on-call rotation to resolve issues and implement strategic prevention measures
- Troubleshoot complex technical challenges and provide clear, candid communication regarding issues and their resolutions
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- 3+ years of experience in 24/7 SRE/NOC operations, production cloud platforms, and related automation workflows
- Proficiency with a programming language such as Python or Go, and scripting expertise in Bash
- Demonstrated ability to adapt to fast-paced environments with the flexibility to support after-hours and weekend deployments
- Solid understanding of networking standard protocols including HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting, and Load Balancing
- U.S. citizenship is required due to the nature of the customers assigned to this role
What Will Make You Stand Out (Preferred Qualifications)
- Prior experience specifically within a NOC or SRE on-call environment
- Proven track record in CI/CD and the development of automation frameworks
- Deep understanding of SRE fundamentals, including the implementation of Golden Signals
#LI-Remote #LI-YC2
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Top Skills
Zscaler Bellevue, Washington, USA Office
777 108th Avenue NE Suite 1750, Bellevue, WA, United States, 98004
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