Sr. Training Coordinator - Amazon

• Strategically manage and optimize inventory systems for classroom resources, educational materials, and branded merchandise, ensuring seamless operational flow.
• Drive continuous improvement initiatives by collaborating with program coordinators to develop and implement standardized processes and best practices.
• Communicate with stakeholders, peers, and vendors to share trends, feedback, and observations.
• Maintain accurate and current records of relevant data/metrics as needed.
• Analyze operational data and communicate findings to relevant stakeholders.
• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Assist with new tasks, processes, or projects as needed to support evolving team requirements and other NWC divisions and requests from Amazon partners.
• Hours will have varied start and end times due to scheduling needs. Flexibility to work occasional nights and weekends. 

• Staff registration desk; greeting, welcoming, and registering all attendees in a friendly, warm, professional, and courteous manner. Deliver exceptional concierge-level service.
• Foster and maintain strategic partnerships with key stakeholders and external partners to anticipate and exceed customer expectations through proactive solutions.
• Develop and maintain comprehensive knowledge of management systems while serving as a subject matter expert to resolve complex inquiries and challenges.
• Send training communications, monitor and respond to correspondence, providing customer education, support, and information regarding facilities and campus resources.

• Lead mission-critical operations as the central liaison between program participants, instructional leaders, and support teams to deliver real-time solutions and maintain program excellence.
• Perform necessary setup of classroom resources including registration desk, resources, branding materials, catering, and other session-related needs in an organized and visually appealing fashion 
• Manage registration and logistics for sessions, including taking attendance of attendees.
• Travel domestically to support multi-day training sessions.  

• High School Diploma or GED required; Associates or Bachelor’s Degree preferred, or equivalent combination of education and experience.
• 4-5 years of experience with providing customer service experience with Executive level employees.
• 4-5 years of experience in stakeholder management.
• Proven experience in coordinating executive-level learning program and facilitation of high-impact training sessions for senior stakeholders
• 5+ years of experience in a high-volume customer-facing role.
• Experience in project management. (Preferred)
• Experience in event organization and planning. (Preferred)
• Experience managing a shared team Outlook inbox in addition to their own. (Preferred)
• Strong verbal and written skills.
• Highly effective in a fast-paced, dynamic environment. 
  
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, SmartSheet, and SharePoint.
  
• Excellent customer service skills with the ability to write concise correspondence. Successfully communicating verbally and electronically with all levels of client customers, management, employees, and vendor partners.
  
• Ability to interpret diverse metrics and effectively communicate them to key stakeholders.
  Strong track record of effectively prioritizing and executing high-volume work streams while maintaining quality standards, meeting deadlines, and adapting to changing business needs.
  
• Trustworthy; ability to work well independently as well as collaboratively in a team setting.
  
• Flexible and adaptable to work in an evolving and hybrid environment, with the ability to multi-task in a fast-paced atmosphere.
  
• Display flexibility in an ever-changing environment, adapting to changes in priority and/or project requirements.
  
• Effective and efficient time management, possessing the ability to maintain multiple high-profile projects of varying timelines simultaneously across various stakeholders without direct ownership of resources.
  
• Strong attention to detail and a focus on project execution, able to manage a high degree of complexity and to distill information.
  
• Ability to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Support adjusting furniture or working with the onsite team to help facilitate furniture needs.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• The ability to move consistently within a 1.5-mile radius is required.