Lead the roadmap and delivery of an AI-native L1 IT operations agent. Partner with customers, design partners, engineering, and go-to-market teams to ship enterprise-scale capabilities, improve self-service adoption, and build trust through transparent agent experiences and feedback loops. Drive product strategy from discovery through launch in a fast-paced, ambiguous environment.
Location requirements:
Remote-based role. Open to candidates in the USA Eastern time zone.
About the Role:
We're looking for a Staff Product Manager to join our ADR group - the team building L1 Agent, an AI-native operator that autonomously handles the repetitive, high-volume work of Level-1 IT operations.
You'll advance the roadmap, work hands-on with design partners, and partner closely with engineering to bring an agentic AI product to enterprise scale.
You'll also contribute to the shift in how BigPanda delivers value - expanding self-service and automated paths for customers to adopt and grow with our products.
The team operates in startup mode within BigPanda - fast pace, real ownership, direct customer contact, and room to shape strategy.
What you will do:
- Define and drive the L1 Agent roadmap, staying hands-on through delivery
- Partner with GTM teams across enablement, marketing, and launch activities
- Run customer discovery with design partners and enterprise users
- Partner closely with engineering to ship AI-native product capabilities
- Collaborate across product groups to ensure platform-wide alignment
- Shape how customers experience and trust the AI agent - conversational flows, transparency into agent decisions, and feedback loops that improve the product
What skills and experience you’ll bring to BigPanda:
- 5+ years as a Product Manager building B2B SaaS products end-to-end
- Track record of shipping AI or ML products to production
- Strong product-UX instincts, with a focus on experiences customers can adopt on their own
- Technical fluency - comfortable engaging with engineering on architecture and system design
- Experience running customer discovery, interviews, and design partner programs
- Experience partnering with GTM teams (sales, marketing, customer success) to shape positioning, enablement, and adoption
- Proven ability to lead product strategy from problem definition through go-live
- Comfortable operating in ambiguous, fast-paced environments
Nice-to-have:
- Experience with observability and incident workflows, and the operator experience around the
- Founder or 0-to-1 product experience
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $195,500 - $230,000.
Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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