Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Staff Software Engineer on the Provider Performance team, you will be the technical anchor for building our next-generation provider analytics and performance platform. You'll lead the architecture and development of systems that provide actionable insights and customizable reporting to thousands of healthcare practices. This role is critical to transforming our provider dashboard from a simple reporting tool into an indispensable platform for performance optimization , directly impacting provider trust, engagement , and their ability to maximize their ROI on Zocdoc.
You’ll enjoy this role if you…
- Lead the technical design and architecture of a unified provider analytics platform, consolidating data from disparate sources like Marketplace, Sponsored Results (SPO), and Zo.
- Develop and launch new, complex provider-facing features such as organization-level access , advanced data segmentation.
- Collaborate with Product, Design, and Analytics to build and test dynamic, data-driven recommendations that help providers improve their performance.
- Drive technical strategy and improvements for data accuracy and reliability, including investing in our booking attribution system.
- Architect scalable front-end and back-end frameworks to support new metrics, including appointment outcomes, availability insights, and search funnels.
- Mentor and provide technical guidance to other engineers on the Provider Performance team,
- Partner with cross-functional teams to build and update critical tooling, such as flexible spend management systems.
You’ll be successful in this role if you…
- Have spent 7+ years shaping robust, high-performance backend services and APIs that power real-world user experiences at massive scale—ideally in environments where data reliability is everything
- Experience working with large language models (LLMs), prompt engineering, or AI-powered conversational interfaces, in production environments
- Have a fundamental understanding of building and scaling data-intensive analytics platforms, including both back-end services and front-end visualization.
- Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization
- Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality
- Have superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success.
- Have Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.
- Flexible work environment
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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