Support coffee shop and deli operations to deliver excellent customer service, maintain food safety and quality, prepare and serve products, manage inventory and merchandising, train and coach clerks, enforce safety and equipment maintenance, and assist managers in meeting sales and profit goals.
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the coffee shop lead and department manager in achieving sales and profit goals established for the department and monitor and control all established quality assurance standards. Work closely with the coffee shop team, as well as the Deli department to create an environment that is engaging to customers. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Prepare coffee shop items per customer requests using proper coffee shop equipment
- Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness; review “sell by” dates and take appropriate action
- Report product ordering/shipping discrepancies to the department manager; order, label, stock and inventory department merchandise
- Use all equipment in coffee shop according to company guidelines
- Understand the store’s layout and be able to locate products when requested by customer
- Stay current with present, future, seasonal and special ads
- Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory; assist coffee shop lead to plan, organize and supervise the inventory process
- Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Report all safety risk, or issues and illegal activity, including robbery, theft or fraud; notify management of customer or associate accidents
- Train and coach coffee shop clerks in proper procedures and processes
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
MINIMUM
- Effective communication skills
- Knowledge of basic math
- Ability to handle stressful situations
- Must be at least 18 years of age
- Current food handlers permit once employed
DESIRED
- High School Diploma or GED
- Any management experience
- Any coffee shop experience, or culinary arts background/experience
- Second language
Similar Jobs
Logistics • Retail
Assist the coffee shop lead and department manager with customer service, sales and profit goals, inventory, product preparation, quality assurance, food safety, equipment maintenance, and associate training. Prepare coffee shop products, answer customer questions, manage merchandise, monitor freshness and temperatures, report discrepancies and safety issues, and help supervise department operations in a clean, safe, engaging store environment.
Top Skills:
Coffee Shop EquipmentFood Safety Temperature-Monitoring EquipmentKitchen Equipment
Logistics • Retail
Support coffee shop operations by delivering excellent customer service, preparing menu items, maintaining food safety and inventory, training staff, assisting managers with sales and quality standards, and ensuring a safe, clean environment.
Financial Services
Provide high-level executive administrative support to the Cybersecurity & Tech leadership. Manage complex calendars, calls, domestic and international travel, events, invoices/T&E, onboarding/offboarding logistics, and prepare/edit presentations, spreadsheets, and communications for senior executives.
Top Skills:
ExcelMS OfficeOutlookPowerPoint
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
