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About us
Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.
We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively.
The Strategic Accounts Director acts as a strategic consultant, account leader, and salesperson to our existing flagship clients. You are responsible for growing revenue and deepening customer partnerships by identifying expansion opportunities, aligning solutions to customer goals, and building executive relationships to position strategic value and drive account growth
Key Responsibilities:
- Own and Develop Account Plans:
- Risks & Opportunities ( Customer landscape including corporate objectives, business strategies, buying centers, L&D initiatives with competitors, tech stack)
- Relationship Map (Targeting relationships with C-level, VP, Executive Owners )
- Action Plan
- Document and maintain in Salesforce, including customer mapping, whitespacing of opportunities, and related action plans
- Identify, build, and cultivate executive level customer relationships
- Identify New Group opportunities
- Own EBRs (partnering with Account Manager), ensuring customer Executive level attendance and strategic focus on outcomes and growth opportunities.
- Partner with Account Manager on health checks, staying informed about relationships and strategy.
- Negotiate expansion contracts, as well as complex renewals (changes in legal terms, etc.)
- Pipeline development responsibilities including:
- EBRs, Client Summits, Client Visits, Loss/Re-engage opportunities from the trailing 24 months or longer and general prospecting to gain access to Executive stakeholders in current and new business groups within assigned accounts
Required Experience:
- 8-10+ years of experience in relevant client-facing revenue roles, such as Sales, Customer Success, or Account Management, with a focus on large enterprise clients.
- Demonstrated success in sales and account renewal & upsell
- Proven experience working with high-profile clients (e.g., FAANG companies), managing complex, multi-layered relationships.
- Deep understanding of SaaS platforms, LMS, CMS, or similar tools.
- Bachelor’s degree in a related field or equivalent experience.
BENEFITS
- Medical - 100% of employee premiums for selected individual plans
- Dental - 100% of employee premiums covered
- Vision - 100% of employee premiums covered
- LinkedIn Learning
- 401(k) plus matching (US Based Only)
- Unlimited PTO
- Calm subscription
- Annual Company Retreat
Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at [email protected].
If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to [email protected] to inquire about specific pay ranges.
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