Strategy & Operations Associate, GTM

At Interplay we believe the skilled trades and industrial crafts workforce deserves training that keeps them safe, confident and ready for the job in front of them.  Together with Industrial Training International (ITI), the global leader in specialized industrial learning solutions, we combine instructor-led training, online simulations, AI, and VR to help organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. 

We’ve helped train nearly 600,000 people and counting and we're building the workforce that keeps the physical world running. 

Visit interplaylearning.com to learn more.

Interplay Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Our culture is grounded in these ethos, hear more about them from our CEO and founder, Doug Donovan.

Awards & Recognition: 

• 2026 & 2025, Forbes,  America’s Best Startup Employers
• 2026, TIME, World’s Top EdTech Companies
• 2026, Inc. 5000, Fastest-Growing U.S. Companies (2025, 2022, 2018)
• 2024, Best Midsize Places to Work In Austin
• 2024, Facilitiesnet Readers' Choice Award Winners for Software
• 2024, AHR Expo Innovation Awards Winners for Software

Interplay uses AI to support the recruiting/hiring process, but all hiring decisions are made by humans. 

Position: Strategy & Operations Associate, GTM  

Department: Commercial Operations

Reports to: EVP, Commercial Operations

Location: Remote (Austin, Houston or Dallas, TX area preferred / commutable)

You'll be the right hand to our EVP of Commercial Operations, owning the cross-functional programs that move our GTM (go-to-market) forward and running the rhythm that keeps marketing, SDR, sales, and revenue leadership aligned. You'll sit in the weekly revenue leadership meeting from day one, receive a quarterly mandate, and be expected to figure out the path: frame the problem, align the people who need to act (none of whom report to you), and carry the work through to adoption.

This is a strategy-and-operations role, not an analyst seat. You'll use AI tools like Claude to move faster and learn our systems (Salesforce, HubSpot) along the way. We're hiring you for judgment, structure, and follow-through.

• Direct exposure to executive decision-making. You report to an EVP and sit in the weekly revenue leadership meeting from day one. You will see how a venture-backed, Series-C company makes GTM decisions, and you will shape them.
• Real ownership, fast. Several of our strongest GTM team members came from management consulting and program management backgrounds. They own cross-functional programs within their first quarter. This role is built the same way.
• Mission that matters. Interplay trains the skilled-trades workforce (HVAC, electrical, plumbing, facilities, data centers) with immersive simulation and AI. The labor gap we are solving is one of the defining workforce problems of the decade.
• A modern stack, built for automation. Salesforce, HubSpot, Omni, Gong, and Claude, with a mandate to automate manual work rather than absorb it.
• Growth path. This role is designed to grow into broader strategy and operations leadership as you demonstrate ownership.

• The commercial operating rhythm. Run the weekly revenue leadership meeting as chief of staff to the EVP: set the agenda, build pre-reads and a weekly view of how we're tracking against target, capture decisions and actions, assign owners, and drive follow-through to completion.
• Cross-functional GTM programs. Lead strategic initiatives from planning through execution and measurement, including our ROI program and skill-leveling initiatives. Set the plan, align owners across teams, track progress, and make sure programs deliver the intended result, not just a deliverable.
• Account strategy and targeting. Drive strategic account sequencing and targeting so marketing and SDR teams work the right accounts in the right order. Partner with the EVP of Revenue and SDR leader on territory design, account assignments, top-account planning, and target-list development by segment.
• Remove the bottlenecks. Spot where revenue velocity stalls between marketing and sales, design the cross-functional fix, and drive it through to operational adoption.
• Process improvement and automation. Use AI and automation to remove manual work and improve how our GTM teams run.

• An operator. You have driven initiatives to completion and adoption, and you can walk through one end to end, including how you got people who did not report to you to change what they do.
• A structured thinker and clear communicator. You frame problems before solving them, write crisply, and are credible in front of executives and sellers alike.
• Clear on what to measure. You frame problems clearly and know which signals matter.
• A builder with AI. You use Claude or similar tools daily as a working instrument for analysis, drafting, and automation, and you can show something you built.
• Self-directed against a mandate. Given a quarterly objective and a messy starting point, you sequence the work, prioritize well in a resource-conscious environment, and keep multiple live workstreams moving.
• Quick to learn systems. You're willing to get hands-on in Salesforce and HubSpot, and you pick up new tools quickly.

• 2-3+ years in consulting, strategy and operations, program management, chief of staff, or business operations (GTM/RevOps experience welcome, not required). B2B SaaS exposure is a plus.
• A track record of driving cross-functional initiatives to adoption, especially where you had to influence without authority, with an example you can walk through end to end.
• Executive-ready communication: turning ambiguity into clear recommendations, written plans, and pre-reads.
• Hands-on use of AI tools (Claude especially) for analysis, drafting, and automation, with something you've built to show.
• Comfort learning new systems; you'll become a hands-on Salesforce and HubSpot user within your first 90 days. Prior admin or power-user experience is a plus.

• Startup or high-growth experience, including operating through a period of organizational change
• Board or leadership reporting experience
• Program or roadmap design, including territory design, account planning, or target-list development
• ROI or value-engineering program experience
• Familiarity with Salesforce, HubSpot, Gong, or BI tools

Final compensation will reflect the candidate's experience and demonstrated impact.

What to expect from our interview process

We know your time is valuable, so here's a general sense of what to expect. Steps can vary a bit by role:

• Recruiter intro call
• Wonderlic Select Hiring Assessment 
• Hiring manager conversation
• Team/Peer panel interview

Interviews are conducted remotely unless a step calls for something different. Following an offer of employment, all roles require a background check and a drug and alcohol screening. See the Compliance and Onboarding section below for details.

Compliance & Onboarding:

• Candidates must be residents of the United States.
• Candidates must be legally authorized to work in the United States without current or future sponsorship required.
• Following the offer of employment, all roles will require a background check and a drug and alcohol test.  Some positions may require other verifications, such as, driver eligibility and record, credentials or education.  All new hires will be required to complete the I-9 Form and E-verify process upon employment. 

 Benefits & Perks - Why you’ll love working with us:

• Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
• Learning & growth – Annual learning reimbursement.
• Family-friendly policies – Support for work-life balance.
• Generous paid time off package – 3 weeks PTO, 1 week Winter Break, observed holidays,  sick days, and others.
• Comprehensive benefits – Medical, vision, dental, and 401(k) match.
• Equity – Private Company Equity Options 
• Wellness – Mental and physical health resources and social events.

 Join us and grow with a team that values you! 

Equal Employment Opportunity

Interplay is committed to providing equal employment opportunity (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.

As a federal contractor, Interplay takes affirmative action to consider  qualified individuals without regard for disability and protected veterans status.

Individuals with disabilities who need assistance with the application or recruitment process must promptly contact the HR Department to discuss their particular needs.

Interplay does not discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.

Drug Testing & Background Testing

The company conducts background checks as part of the hiring process after extending an offer of employment. These screenings are facilitated by trusted third-party specialists. All positions require I-9 verification, E-Verify, a background check, and a drug and alcohol screening. Depending on the role, additional screenings may include employment history verification, a DMV record check, reference checks, education and credential verification, or a credit history review.

We believe in fostering a welcoming and inclusive workplace and encourage everyone to apply, regardless of background. Our hiring decisions are guided by skills, experience, and a shared commitment to our values. If you have any questions about our process, we’re happy to provide support and guidance along the way.