Raydar Jobs

Support Engineer

Raydar

Support Engineer

Posted 2 Days Ago

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In-Office

New York, NY

120K-160K Annually

Mid level

In-Office

New York, NY

120K-160K Annually

Mid level

Resolve technical customer issues across support channels by debugging payments, payouts, identity verification, integrations, and product problems. Ship safe production code fixes, communicate directly with customers, support internal account teams, and identify recurring issues to improve AI-powered support workflows. The role requires API, database, and integration debugging, production pull request experience, customer-facing support skills, and strong independent problem-solving.

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About the company

Our client is a software company.

The role

Raydar is recruiting for this opportunity through the Paraform network. The position is with our client. Resolve technical customer issues directly, combining production code fixes, customer communication, and support automation.

What you'll do

- Triage and resolve incoming customer issues across support channels.

- Debug payment, payout, identity-verification, integration, and product problems.

- Ship safe fixes into the production codebase.

- Troubleshoot directly with customers and support internal account teams.

- Identify recurring issues and improve AI support workflows.

Requirements

What we're looking for

- 0 to 5 years of relevant technical experience, with direct customer-facing support work.

- Technical education or a strong computer science and engineering foundation.

- Ability to debug APIs, databases, and integrations and ship production pull requests.

- Hands-on use of AI coding tools and support automation.

- Strong communication, independent problem-solving, and comfort with fast-moving customer requests.

Bonus points

- Frontend implementation experience.

- Experience improving AI-agent support systems.

Benefits

Compensation and benefits

- Base salary: USD 120,000 to 160,000 per year.

- Equity: Competitive equity.

- Compensation depends in part on work arrangement, with the top of the listed range associated with onsite New York candidates.

Location and work model

- New York City is preferred, with a strong preference for five days per week in the office. Remote work may be considered initially; the ongoing arrangement will be discussed.

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