Supportive Services Case Manager

Supportive Services Case Manager  

LOCATION: Jean Darsie Pl.

POSTING DATE: 9/29/25

REPORTS TO: Manager of Supportive Services

HOURS: Full-time, 40 hours per week, Monday - Friday 9am-5pm

PAY RANGE: $29.20 - 34.61 per hour

BENEFITS: Medical, dental, vision, retirement, life insurance, long-term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Non-exempt position. This is unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU)

The Supportive Services Case Manager is responsible for assisting formerly homeless individuals to stabilize in permanent supportive housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to tenants as needed, information and referral assistance, and coordination of community-building activities.  

Responsibilities:

• Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.

• Determine clients’ needs and goals by completing intake assessment.

• Partner with residents to develop housing stability plan (plan and establish goals).

• Evaluate risk to housing stability and deploy risk mitigation strategies. 

• Facilitate care coordination/ resource connectivity with local agencies to provide services that meet the needs of LIHI clients.

• Assist residents with applying to benefits/entitlement programs.

• Observe and encourage progress; provide support; adjust goals. 

• Lead crisis intervention/de-escalation actions.

• Participate in staff meetings and planning sessions.

• Collaborate/partner with interdisciplinary team members to support each resident. 

• Engage in role-appropriate advocacy efforts.

• Organize and facilitate community events for residents to build community.

• Maintain clients’ records by completing case notes; logging events and progress.

• Communicate with interdisciplinary team to support housing stability efforts.

• Complete resident discharge and transition planning, as needed.

• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site life skill development activities for clients. 

• Produce needed written materials, including community newsletters.

• Improve staff competence by providing peer education and support.

• Support department budget through fiscally responsible spending; cost saving actions (e.g. solicit donations for programming activities).

• Assist supportive services management with grant application and reporting (e.g. provide impact stories, supportive insights).

• Continuously increase job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). 

• Foster a clean and safe environment. 

• Be able to process and submit expense reports, as needed

• Engage with assigned training and comply with training deadlines

• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor degree in Social Work or related field, or Associate degree with 3 years of experience. 

• Strong documentation skills.

• Ability to possess sound judgement & problem solving abilities.

• Expansive knowledge of local, regional, state & national resources.

• Able to read, write and communicate in English.

• Strong active listening, verbal & written communication.

• Well-developed emotional intelligence & interpersonal skills.

• Ability to independently de-escalate/resolve conflict.

• At least two years’ experience working with a diverse population.

• Flexibility to work evenings or weekends, as needed. 

• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

Preferred Qualification:

• Knowledge of eviction prevention methods. 

• Master’s degree in Social Work or related field.

• CPR/First Aid certified.

Other Requirements:

• Must have reliable transportation.

• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.

• Must be able to pass a driving record check.

• Must pass criminal background checks and drug screening.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave

• 10 paid holidays and 1 floating holiday

• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

• Employer-Paid Life and AD&D Insurance 

• 401k offered for unionized employees (through OPEIU8)

• 403b offered for non-union employees

• Employee Assistance Program

• Travel Assistance Program

• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities.