SVP, Corporate Processing

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The SVP, Corporate Processing is responsible providing strategic leadership and oversight across all Corporate processing departments, ensuring alignment with company objectives, operational efficiency, and regulatory compliance. This role drives performance through KPI management, standardization of practices, and cross-functional collaboration with key departments. Responsibilities include mentoring management teams, optimizing technology and workflows, and fostering a culture of accountability and continuous improvement. The SVP, Corporate Processing also acts as an expert resource for the CCM team members.

Job Responsibilities:

• Provide executive leadership and strategic direction for all Corporate Processing departments, ensuring alignment with company goals, operational excellence, and compliance standards.

• Oversee and support the Corporate Processing Management, providing guidance, performance management, and mentorship to ensure consistency and efficiency across all processing teams.

• Establish and monitor companywide processing KPIs (quality, turn times, productivity, and SLA adherence), and develop action plans with VPs/Managers to maintain or exceed performance goals.

• Drive standardization and best practices across all corporate processing functions to ensure consistent borrower experience and operational efficiency.

• Collaborate cross-functionally with Closing, Underwriting, Secondary, Servicing, Training, and Compliance leadership to ensure smooth loan flow and resolution of pipeline or suspense issues.

• Oversee regulatory compliance and risk management across all processing units, ensuring adherence to RESPA, TILA, HMDA, Reg. B, and other federal/state mortgage regulations.

• Lead strategic initiatives to optimize technology utilization, streamline processes, and improve scalability within Corporate Processing.

• Partner with Corporate Loan Support, Onboarding, and Training leadership to identify and address structural and training needs across departments.

• Review departmental structures and resource allocation, recommending and implementing improvements that drive performance and cost efficiency.

• Foster a culture of accountability, professional development, and collaboration among processing leadership and staff.

• Represent Corporate Processing leadership in executive meetings, providing insights, updates, and recommendations to senior management.

• Oversee team’s file quality and turn times to meet company SLA requirements.

• Respond to e-mails, and/or phone calls within company SLA requirements.

• Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations).

• Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.

• Identify structural needs of department and implement changes as needed.

• Performs various other duties as required.

Qualifications and Skills:

• High School Diploma or Equivalent, required.

• Minimum of 10 years’ residential mortgage processing management experience required.

• Knowledge of RESPA guidelines and all mortgage and consumer lending regulations.

• In depth understanding of all aspects of the loan process as it pertains to origination and processing.

• Previous experience with Encompass, preferred.

• Excellent math and analytical skills.

• Excellent communication skills.

• Ability to prioritize and meet deadlines.

• Knowledge of DU, LP, Microsoft Outlook & Windows.

• Up to 10% travel required.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• Annual Salary: 180,000.00-200,000.00

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position