Systems Administrator

Synergy Business Innovation & Solutions, Inc. is seeking an experienced System Administrator to administer, maintain, secure, and optimize a mission-critical enterprise application platform. The successful candidate will combine strong Appian platform administration experience with Java-based application support skills to sustain a reliable, secure, scalable, and high-performing environment.

This role is responsible for the operational health of on-premises Appian environments across development, test, staging, and production tiers. The System Administrator will work closely with application developers, database administrators, infrastructure and cybersecurity teams, release managers, and customer stakeholders to support platform availability, configuration management, incident resolution, deployment activities, and continuous service improvement.

The ideal candidate brings practical experience supporting enterprise Java applications in Linux-based environments; understands Appian architecture, including application servers, data sources, integrations, and deployment processes; and applies disciplined operational practices within a controlled federal environment.

Primary Responsibilities:

• Administer, configure, monitor, maintain, and troubleshoot on-premises platform environments, including development, test, staging, and production instances.
• Manage platform configuration, application deployment, system upgrades, patches, hotfixes, and environment refreshes in accordance with approved change-management procedures.
• Configure and maintain users, groups, roles, security settings, authentication integrations, and access controls consistent with least-privilege principles.
• Monitor system performance, health, capacity, and availability; identify trends, diagnose bottlenecks, and implement corrective or preventive actions.
• Support configuration and administration of components, including process models, records, data stores, integrations, document repositories, and interface dependencies.
• Coordinate with vendor support, infrastructure teams, and application stakeholders to investigate and resolve complex platform defects, incidents, and operational issues.
• Develop, maintain, and execute standard operating procedures, system administration guides, runbooks, and recovery procedures.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline; additional relevant experience may be substituted for a degree.
• Five (5) or more years of progressively responsible experience in systems administration, application administration, DevOps, platform operations, or enterprise application support.
• Demonstrated experience supporting on-premises Appian environments, including installation, configuration, patching, upgrades, monitoring, and troubleshooting.
• Practical experience supporting Java-based enterprise applications, including analysis of application logs, error messages, Java stack traces, configuration files, and deployment artifacts.
• Experience with Linux/Unix systems administration, command-line troubleshooting, file permissions, process management, shell scripting, and service monitoring.
• Experience with application servers and web technologies, such as Apache Tomcat, JBoss/WildFly, Apache HTTP Server, NGINX, or comparable technologies.
• Experience supporting relational databases and database connectivity, preferably Oracle, Microsoft SQL Server, PostgreSQL, or similar platforms.
• Familiarity with enterprise authentication and authorization methods, including Active Directory, LDAP, SSO, SAML, OAuth, or multifactor authentication integrations.
• Knowledge of IT service management, incident response, change management, release management, and configuration management practices.
• Demonstrated ability to diagnose complex technical issues and communicate recommended solutions to technical and non-technical stakeholders.
• Strong written communication skills, including the ability to prepare technical documentation, runbooks, incident reports, and operational procedures.
• Ability to satisfy applicable government background investigation, suitability, and security requirements.

Preferred Qualifications:

• Experience supporting Appian in a federal, public-sector, or similarly regulated enterprise environment.
• Experience with Appian deployment tools, application-package migration, environment promotion procedures, and release automation.
• Experience supporting DevSecOps practices, CI/CD pipelines, source-code repositories, and automated deployment tools, such as Git, Jenkins, GitLab CI, Azure DevOps, Ansible, or comparable solutions.
• Working knowledge of containerization and orchestration technologies, such as Docker, Kubernetes, OpenShift, or similar platforms.
• Experience with infrastructure-as-code, configuration management, or scripting technologies, including Ansible, Terraform, Bash, Python, or PowerShell.

Education Requirements:

• Required: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline; additional relevant experience may be substituted for a degree.

Citizenship & Clearance Requirements:

• Required: Secret.

Target Salary Range

Compensation for roles at Synergy is determined by a variety of factors including, but not limited to, the requirements of the role; level of experience; education and certifications; the individual’s combination of knowledge, skills, and abilities; as well as alignment with market data, federal and state laws, and other business and contract considerations. The estimated pay range for this position is: $83,920.00 – $125,880.00. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case and represent just one component of Synergy’s total compensation package for employees. 

Candidate AI Policy

Synergy is committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate evaluation process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly granted. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Synergy is an equal opportunity employer and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.