Systems Specialist

Position Overview

The Systems Specialist provides support in product integrations and customer-facing solutions across Adaptive’s application platforms. This role will assist with the configuration, implementation, and support off-the-shelf software products to support our research activities. This role will be very hands-on and directly engaged with wet lab researchers, onboarding new data streams within Benchling and collaborating across the organization to support system configurations for other off-the-shelf software to support teams such as Research, Supply Chain, and Operations.

Key Responsibilities and Essential Functions

• Participates in end-to-end software system configuration projects from initial conception to final delivery and post-delivery maintenance of the custom configurations (example systems: Benchling, ETQ Reliance).
• During design phase, align user needs with stakeholders.
• Design and build configurations within existing software systems, leveraging Confluence for documentation of process.
• Coordinate user testing as needed.
• Complete validation of systems via writing performance qualification protocols, executing PQ, and/or completing reports to finalize validation process.
• Identify areas for technical improvement, ensuring long-term maintainability and product scalability.
• Lead presentations and training sessions for cross-functional teams as it relates to new product deliveries. Work closely with teams to ensure smooth implementation of systems after delivery.
• Manages support tickets/emails submitted by end-users pertaining to system configurations.
• Provides troubleshooting expertise to end users, consulting with vendors as needed. Works with the vendor to troubleshoot and resolve application issues. Coordinates and communicates with impacted stakeholders as needed.
• Collaborate regularly with peers or cross-functional internal partners to integrate the software platforms with lab instrumentation, analysis workflows, and maintain inventory management systems.
• Collaborate with technical leaders and teammates to drive improvements in processes and tools while fostering a culture of excellence. Constantly be on the lookout for ways to improve data-influenced decision making, improve efficiencies in processes, collaboration, and ultimately deliver better value to our organization and customers.
• Assist with designing, building, and managing reporting dashboards and models for key stakeholders (using Benchling, Tableau, Smartsheet, or other software).
• Collaborate with wet lab scientists to design experiments and analyze data as needed.
• All other duties as assigned. 

Position Requirements (Education, Experience, Other)

Required

• BS/BA degree + 2 years of relevant experience or MS/MA degree + 0 years of relevant experience working in a lab, using or doing build work in Benchling or Reliance, or programming.
• Solid understanding of laboratory operations and scientific workflows.
• Performs assigned work under general supervision, contributing to goals through technically guided execution and data collection.
• Solid communication skills, with the ability to collaborate regularly with cross-functional teams, peers, and cross-functional internal partners.
• Ability to troubleshoot issues and propose solutions.
• Able to work as part of a team.
• Detail oriented and displays problem-solving skills and the ability to improve solutions based on feedback.
• Self-driven and capable of prioritizing. Able to deliver on tight timelines when necessary.
• Willing to ask questions and share ideas that help improve the product or processes, even if it means challenging assumptions respectfully.
• Adaptability and openness to new challenges especially in a fast-paced, evolving field like biotech. The ability to pivot, handle ambiguity, and quickly learn new technologies or domains is important.

Preferred

• Proficiency in programming languages such as Python, JavaScript, or Java.
• 1+ years of relevant programming experience (including Python).
• 1+ years of experience implementing and configuring Benchling ELN (particularly run schemas and complex workflows) or module development within ETQ Reliance.
• Demonstrated leadership skills and the ability to negotiate in a complex environment.

Working Conditions

• Job requires working in a lab and may require interaction with biological material including blood, bone marrow, and tissue. Work occasionally requires flexible and/or extended hours. 
• Must have flexibility and willingness to work more than standard hours when necessary, including nights & weekends, etc. 

Physical Requirements

Occasional work in labs, following all guidelines and protective measures.

Compensation

Salary Range: $80,200 - $120,400

Other compensation elements include:

• equity grant
• bonus eligible