Role Overview
The Technical Client Specialist serves as a hands-on technical resource supporting client
implementations and ongoing client operations at ClearCost Health. This role is focused on
investigating and resolving complex data and platform-related questions that arise from
high-touch client engagements, particularly when issues require direct interrogation of data,
systems, or integrations.
This role operates at the intersection of client work and technical investigation. You will partner
closely with Data Operations, Customer Success, Product, and Engineering teams to respond
to urgent client inquiries, validate data behavior, diagnose discrepancies, and provide clear,
accurate explanations. While not a primary account owner, this role regularly flexes into
client-facing conversations as a trusted technical representative when deeper data context is
required.
Day-to-day work is driven by active client needs, including new client implementations, platform
expansions, and ongoing support for complex partners. Success is measured by
responsiveness, accuracy, and technical judgment, along with the ability to take ownership of
investigations and work collaboratively across teams to drive issues through resolution.
This role is ideal for someone who enjoys problem-solving, is comfortable working directly with
production data in SQL, thrives in ambiguity, and can balance technical depth with clear
communication in a fast-paced, client-driven environment.
Key Areas of Responsibility
- Investigate complex client inquiries related to data quality, pricing behavior, network configuration, incentives, eligibility, and platform outputs
- Query and analyze data using SQL and internal tools to diagnose issues, validate expected behavior, and identify root causes
- Support new client implementations by reviewing and validating data inputs, mappings, and downstream results
- Serve as a technical partner to Customer Success and Data Operations teams, helping respond to high-urgency, high-touch client questions
- Participate in client conversations as needed to explain technical findings, data behavior, or investigation outcomes
- Work cross-functionally with Product, Engineering, QA, and Data Operations to triage issues and drive resolution
- Independently own investigation workstreams from intake through resolution, including follow-up and documentation
- Monitor for recurring data or integration issues and surface patterns or risks to internal teams
- Maintain clear documentation of investigation findings, common issues, and troubleshooting approaches
- Assist in improving processes related to data inquiry intake, investigation workflows, and knowledge sharing
- Operate with a security-first mindset when handling PHI and PII, ensuring compliance with company policies and regulatory requirements
Qualifications & Skills
- Bachelor’s degree or equivalent professional experience
- 4-6+ years of experience in a technical, data-focused role such as technical analysis, data operations, implementation support, or technical customer support
- Strong SQL querying skills with the ability to investigate real-world production data
- independently
- Familiarity with healthcare data, benefits administration, claims, and/or provider networks
- Experience working with data ingestion workflows, integrations (including SSO), or partner-provided data feeds
- Demonstrated ability to troubleshoot complex technical or data issues and drive them to resolution
- Strong analytical and problem-solving skills with attention to detail
- Ability to communicate technical findings clearly to non-technical stakeholders, including clients
- Comfort working in fast-paced environments with shifting priorities and urgent timelines
- Experience using tools such as Jira, Google Workspace, and Microsoft Office
- Self-motivated, autonomous, and comfortable operating in a fully remote environment
Preferred Qualifications
- Experience supporting client implementations or high-touch enterprise clients
- Experience working with ETL processes, data validation, or data quality monitoring
- Exposure to AWS, SFTP workflows, or technical data transfers
- Experience collaborating closely with engineering teams on issue triage and resolution
Location: Remote anywhere within the US (Must be located in the US)
Compensation: $110,000 - $120,000 USD annual base salary plus bonus, equity, 401k match, flexible PTO and medical/dental/vision insurance.
Why you will love working here:
- A people-first culture where your work directly shapes how employees experience the company.
- The opportunity to blend technology, compliance, and human connection to create a modern People function.
- A chance to experiment with AI and automation to elevate efficiency and insight.
- Collaborative team that believes in continuous improvement.
- Direct impact on strategic growth and enterprise value creation.
- Executive-level visibility and influence.
- Opportunity to architect and build at scale.
- Competitive compensation package including base salary, bonus, equity, comprehensive benefits, and flexible work options.
- Mission-driven culture modernizing healthcare.
Our Comprehensive Values:
Guided by a shared vision, MacroHealth unites around a strong set of values our team embodies every day.
We Are One Team:
- We act as one team with our fellow MacroMates and customers
- We value humility, low ego, and collaboration
- We are All for One, One for All
Delivering on Our Promises:
- We do the right thing
- We do what we say we will do
- We do it with a sense of urgency and transparency
Macro Thinking:
- We challenge ourselves to think boldly, bigger, and into the future
- We lead with a growth mindset
- We act as a thought leader for the healthcare industry
MacroHealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
MacroHealth Kirkland, Washington, USA Office
5209 Lake Washington Blvd NE, Suite 100, Kirkland, WA, United States, 98033
Similar Jobs
.png)
What you need to know about the Seattle Tech Scene
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
