MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
To ensure customers can expand their consumption of Microsoft cloud services without any constraints, we established a specialized program that gathers customer-based intelligence in coordination with Sales, Marketing, Finance, and Engineering teams. This Technical Program Manager/Sr Technical Program Manager role, housed within the Worldwide MCAPs Team, works to develop strong ties with field and Customer Success Account Managment (CSAM) leadership and a broad network of contacts focused on solving capacity-related challenges. This two-way exchange of information enables us to develop an early deal pipeline and more effectively plan resource-specific capacity that shapes our cloud data center growth strategy for each region.
We’re now seeking to hire a talented program manager based in the Puget Sound, to support the Americas. This role reports to the Global Director of Business Programs QEI and Insights Excellence and will partner closely with subsidiary leadership teams (Area Vice President and LT, Business Group Leads, Technical advisers, etc.) across the United States, Canada, and Latin America. The role will help Microsoft align cross-company sales initiatives, cloud capacity expansion, deal orchestration, revenue performance, and gross margin targets to our capacity plans. More importantly, this role will help us plan for and enable some of our most important Customer solutions through strong partnerships and cloud co-planning efforts. We’re encouraging a diverse cross-section of individuals with cloud sales, engineering/capacity planning, and program management experience to apply!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Work closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy. Act as a capacity ‘Account Manager’ for all regional capacity opportunities and challenges.
- Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues.
- Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency.
- Develop regular RoB customer engagements for Microsoft’s Strategic Customers and Partners.
- Communicate progress, isolate key challenges and opportunities, and accelerate decision making.
- Assist with Resiliency architecture and long term planning strategy around capacity.
Qualifications
Required/minimum qualifications
- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1+ year(s) of experience managing cross-functional and/or cross-team projects.
4+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
Quantitative and analytical skills/experience; understand business metrics, financial modeling, and demonstrate proficiency with financial calculations required for capacity planning.
Organizational and interpersonal skills demonstrated by cross-group delivery, especially between sales, operations, engineering, and business groups.
Problem solving, judgment, decision making and strategic capabilities, complemented with innate curiosity to understand underlying details and a bias for action in solving complex problems.
Experience with Microsoft technology, cloud computing, connectivity and supporting business models and experience or exposure with integrated business planning processes.
Experience communicating (written and verbal) with customer, partner, and field empathy and ability to create and deliver executive-friendly presentations.
Experience working across business groups in isolation, think critically, and act decisively in ambiguous situations.
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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